Event Management: Keeping clear event from closing alert when alert has associated incident

Chris Nack
Tera Expert

If I have an active incident associated with an alert, I don't want clear events closing the alert. Otherwise, if there is no active incident, the clear event should go ahead and close the alert. Is there anyway to achieve this?

6 REPLIES 6

Community Alums
Not applicable

Hi Chris,

You can stop auto closure of incident through alert which is closed. There is a property "when alert close" - simply set this property as do nothing instead of closure of incident.

zolly
Tera Contributor

Check out those 2 script includes:

EvtMgmtCustom_PostBind_Create
EvtMgmtCustom_PostBind_Update

They allow you to manipulate with Alert, before it gets inserted into DB, after the Event Rule processing.