Event Mgmt, how to know when an event source is no longer communicating to your instance?

[rrugg0000]

So this comes up regularly, how do you know if your tool stops sending events to SN ?  Regardless of the method, do you look for 24 hours without an event from source X ?  But what if nothing went wrong in 24 hours?  It's funny that we are so used to the 'noise' that it does not seem possible for a whole day to pass without an event of some kind.  That being said, I'm sure someone out there has figured out the most efficient method for this?  A Flow checking event table and listing every source you have configured?

Thanks all,

R

[AJ-TechTrek]

Hi @rrugg0000 ,

you can configure the a business rule which check the event table in every 5 Min for each source , if event is not inserted then you trigger the Notification like event are not inserted to event table.

Also you can configure the schedule jobs to monitor the Event Table frequently.

You could also configure your SNC instance to monitor for heartbeat messages sent from the source, or to proactively send heatbeat messages to the source and monitor the response.
You could then create SNC Incident\send notifications if these messages are not received or responded too within a suitable time-frame.

An ideal solution would monitor\manage from both ends, that way there is no single point of failure.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597538

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[rrugg0000]

Thanks for the reply AJ.  For a Business rule, I thought that only runs on Insert or Update on the table, not scheduled?  And the Actions are limited unless you create a scripted action.  I was thinking of a scheduled job but requires a lot of coding as well.  I think the simplest would be a flow of some kind, then either trigger an INC or send an e-mail to my group.

[AJ-TechTrek]

@rrugg0000 

Yes right in that case you can design a flow to create a INC if events are not inserting to event table for a time periods, It will help to resolve your issue.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[AJ-TechTrek]

@rrugg0000 

Yes right in that case you can design a flow to create a INC if events are not inserting to event table for a time periods, It will help to resolve your issue.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024