Event rule with CI identification
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03-23-2023 08:37 AM - edited 03-23-2023 11:26 PM
I am new with event management. Trying to create a event rule which should map to the network circuit.
In additional info I am not getting network circuit name value so can not do the field matching.
There is a custom field on network circuit which is aendIP that I am having in the event. I added it to IRE and now the IRE have only one attribute to match.
It is not working I am getting below error
Binding alert CI process flow:
Run Identification Engine. No matching CI was found.
Identification Engine Errors:
Too many other errors.
In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_network_circuit]. Add these input values in payload item '{"className":"cmdb_ci_network_circuit","values":{"u_aendip":"172.24.88.26"},"internal_id":"b6afb370363de590d97941da83086ef6","sys_object_source_info":{},"settings":{},"sys_ire_info":{},"display_values":{}}'.
Node is IP address
Node will be resolved to CI id: 70ab3d9c1bb4e1d028642029274bcb1f : found by IP address
Run Identification Engine again with known host. No matching CI was found.
Identification Engine Errors:
Too many other errors.
In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_network_circuit]. Add these input values in payload item '{"className":"cmdb_ci_network_circuit","values":{"u_aendip":"172.24.88.26"},"internal_id":"7aafb3700a3de590c0d5f45b307eb7f8","sys_object_source_info":{},"settings":{},"sys_ire_info":{},"display_values":{}}'.
Event CI type is empty
No related CI found for binding, alert CI will be bound to node (id): 70ab3d9c1bb4e1d028642029274bcb1f
Bind to 70ab3d9c1bb4e1d028642029274bcb1f
Event rule applied: test pratiksha
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03-24-2023 02:48 AM
Hi @pratiksha5,
Please refer the below KB articles , Might you will get an clue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961270
Thanks
Ajay Kumar