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Want to update discovery source for SCCM integration

I am doing SCCM integration (2012R2) in ServiceNow. When I am getting data from SCCM & transform it into CMDB, Discovery Source is coming blank & Created By & Updated By fields are getting "system" value instead of User I am using for integration.   ...

nikhilagr20 by Giga Contributor
  • 3524 Views
  • 5 replies
  • 4 helpfuls

Resolved! Check if specific port is open via script?

Is there a way to check if a port is open via a script? I just want to check if a custom port i have on my network is open via a workflow script.

adevezin by Giga Contributor
  • 3046 Views
  • 5 replies
  • 2 helpfuls

Resolved! Instance Performance

Hi Guru's,  Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this

orlando_f by Kilo Contributor
  • 6578 Views
  • 7 replies
  • 3 helpfuls

How is the install_status on network adapter set to absent

I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer.   We used a windows server in the lab as our test subject.   We discovered it. L...

dthenderson by Kilo Contributor
  • 1642 Views
  • 2 replies
  • 1 helpfuls

Resolved! Event fields not populating when executing api post

Hi,   I'm very new to the community and to Service Now Event Management.   I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events.   The Events show up in...

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brentvardy by Kilo Expert
  • 2451 Views
  • 14 replies
  • 1 helpfuls

Checking for form load

Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...

User150433 by Tera Guru
  • 2691 Views
  • 6 replies
  • 1 helpfuls

Resolved! Fields showing sys_id instead of String Value

We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...

Resolved! How does discovery classify network gears?

Hi All,While working on some issue with network gear discovery, i got stuck on a point   which is "How does discovery classify network gears?"...As far as i know, for Classification SNMP OIDs (sysObject ID OID) will be used and when there is a match,...

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Service Mapping setup

Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...

stryker129 by Mega Guru
  • 1473 Views
  • 3 replies
  • 0 helpfuls

Configure Discovery to stop after classifcation

In the documentation for creating a discovery classification.   It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...

Kieren by ServiceNow Employee
  • 1818 Views
  • 4 replies
  • 0 helpfuls

Resolved! Use string filters in REST API queries

Hi,I am trying to filter the responses for REST query`https://XXXX.service-now.com/api/now/table/sys_db_object?sysparam_query=sys_nameLIKEDia`I read that the sysparm_query=column_aISNOTEMPTY would work. As documented in How do I filter empty rows wit...

srihari3 by Kilo Contributor
  • 12473 Views
  • 5 replies
  • 1 helpfuls

Resolved! CPU counts - Please confim

Can someone confirm my comments below are correct?   If I am incorrect, can you please add comments?"CPU count" represents the number of CPUs (sometimes referred to as processors or sockets)."CPU core count" represents the number of cores per CPU.Thu...

ronlucas by Kilo Contributor
  • 2384 Views
  • 2 replies
  • 1 helpfuls

i have itil role but i can,t able to see reports(view/run) module

intial i can able to see view/run module i have issues i can't able to see the reports after saving also so i deleted the user preference the i faced a new issues i can;t able to see the reports application(view/run module) event still i have itil ro...

rakhi1234 by Kilo Contributor
  • 3269 Views
  • 7 replies
  • 1 helpfuls

Home page and URL needed

How do I create or get access to my home page url so I can send the url in email so my customers can click it and be lead right to it?

sarajanedw by Kilo Explorer
  • 3187 Views
  • 3 replies
  • 3 helpfuls