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How can I run a business rule retro-actively?

Hi all, I have a new business rule that is working beautifully for mapping data from one table to another. This is working on insert/update and is currently working on new or updated records. However, I would like to apply this business rule to exist...

taylor11 by Giga Contributor
  • 1946 Views
  • 7 replies
  • 0 helpfuls

Stale CIs when discovery is not used

As per docs, Stale CIs is calculated based on the field Most recent discovery OOB, if most recent discovery is more than 60 days, CI is classified as Stale in CMDB Health dashboard. What is the case when discovery is not used ? How can we manage CIs ...

Nithin21 by Tera Expert
  • 2452 Views
  • 4 replies
  • 1 helpfuls

Ticket age calculation

I created a business rule (on display) for incidents, to calculate the age. Below is the BR that I used. I created 2 fields - Age and Current Date(though I didn't use this for calculation). Current Date is obtained by a BR (on display) with the scrip...

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catchdini by Tera Expert
  • 10076 Views
  • 13 replies
  • 2 helpfuls

Run a script post discovery

I am looking for a way to trigger a script when discovery finishes. Is there any way that anyone knows of, that makes it easy to do that?

jgummersall1 by Kilo Contributor
  • 1289 Views
  • 2 replies
  • 4 helpfuls

Empty Relations

How do we debug empty Relations in CI Relationships [cmdb_rel_ci] , where Parent = Null , Child = Null or both . Tried running discovery on similar relation types to figure out which sensor/Script Include is creating Relations. Mostly its " Depends o...

Kumar38 by Kilo Sage
  • 1544 Views
  • 4 replies
  • 0 helpfuls

Resolved! How is metrics calculated in CMDB Health dashboard

I want to understand how are metrics for each category in OOB CMDB health dashboard configured.  Where can i find this information Am new to PA and tried to look at dashboard definition Example:Duplicate CIs is defined for Metric called Duplicate in ...

Nithin21 by Tera Expert
  • 3326 Views
  • 4 replies
  • 0 helpfuls

Get list of choice field values with display values

From a element descriptor I can get the dictionary elements of the field. I am using following code for the same.var gr = new GlideRecord('cmdb_ci_ip_address');gs.setLimit(1);gr.query();if (gr.next()){ var choices = gr.getElement('ip_version').getCho...

Pradnya6 by Giga Contributor
  • 18571 Views
  • 5 replies
  • 8 helpfuls

Script behind event to alert creation

Hi ,Did anyone know the script which used to create   alerts from events in event management ?Thanksstark, Could you assist me on the above question ?

jagarnathn by Tera Expert
  • 3175 Views
  • 4 replies
  • 1 helpfuls

Resolved! Confused about the ACLs

Hi, I have a question on ACLs What is the basic difference between the below two ACLs <sys_table>.(none) <sys_table>.* (asterisk) Consider the operation is "write" Please help if you can Thanks Sailesh

sailesh1 by Tera Contributor
  • 3511 Views
  • 2 replies
  • 6 helpfuls

Populated Fields from Discovery

hi guys i need help with the below question. can anyone suggest me the process to collect the data required. what data is being populated by discovery and what fields this data goes into. Idea is to be able to provide this document to users to explai...

IS8891 by Kilo Contributor
  • 2039 Views
  • 2 replies
  • 3 helpfuls

SSH authentication or connection failure

Hi All, When we are trying to run Quick Discovery . i am facing the below issue on classify phase. I think credentials part we do not have any issue because few Linux devices are discovered through discovery. Input: <results probe_time="27067" res...

pavanyuvi by Kilo Contributor
  • 2267 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to allow a user to edit templates

Hi All, I have given a user the following role: template_editor_group. They can create and edit templates but certain fields are missing. For example:

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bvq1 by Giga Contributor
  • 3989 Views
  • 4 replies
  • 2 helpfuls

Resolved! SNMP v SSH Discovery

Here is my scenario.  We have multiple devices with both port 22 and 161 open.  I have my Port Probes classification priority set to scan for snmp first and ssh second to prevent devices for which we have no credentials from start loggin authenticati...