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Where can I find CMDB Data Dictionary/Field Definitions?

Where can I find CMDB Data Dictionary/Field Definitions? I'm looking for some definitions for the out-of-box (OOB) fields in the CMDB (cmdb_ci table). For example, what is the purpose or suggested use of the "supported_by" field?  The purpose for som...

Nia McCash by Mega Sage
  • 6941 Views
  • 3 replies
  • 12 helpfuls

Migrating Discovery Patterns in Update Sets

Just wondering if anyone else has run into this.  I don't like the answer I got from HI Support. When migrating new or updated patterns from one instance to another in an update set, the pattern does not get synchronized automatically with the midser...

Chris M3 by Tera Guru
  • 1405 Views
  • 5 replies
  • 1 helpfuls

Question on parsing by regular expression in Pattern Designer

I am working on discovering all certs on Windows servers (Linux to come) to check for any expiring within X amount of days.  I received the suggestion to try using the pattern designer as I was having issues using Probes and Sensors.  I added a step ...

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Tate Roth by Tera Contributor
  • 2136 Views
  • 8 replies
  • 0 helpfuls

Resolved! solarwinds - servicenow integration additional properties

Is anyone aware of how to get additional properties available in the solarwinds-service now incident creation trigger action?   We have all the roles assigned to the SNOW user that are in the documentation.We really need cmdb_ci Class property in ord...

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ryandavis by Giga Contributor
  • 2605 Views
  • 9 replies
  • 1 helpfuls

Single Sign On SSO / ADFS / Certificate needed renewed.

We have an ADFS server providing SAML2 for SSO. It has been working for "almost" 1 year.This morning both our PROD and TEST instances would not permit logon using SSO and logged the following:"Signature did not validate against the credential's key"....

dunlopr by Kilo Contributor
  • 1976 Views
  • 3 replies
  • 0 helpfuls

Reporting on Incident Opened by a Member of a Group?

We have many members of each group and we want a report on all incidents opened by members of a particular group. The only way we are able to run the report is to filter:"Opened by - is - Brian - OR Opened by - is - Craig - OR Opened by - is - Alex -...

spaceyjacey by Kilo Contributor
  • 9296 Views
  • 22 replies
  • 9 helpfuls

Transaction Cancelled

Our environment has recently had an increase in transactions being cancelled. it varies on when it happens. Can be after a global text search or a user can just be opening an incident. Can anyone provide guidance on where I should start looking at tr...

Marskh11 by Tera Guru
  • 1978 Views
  • 3 replies
  • 0 helpfuls

Discovery and DNS Reverse Lookup

Using Istanbul...I created a report starting from "Discovery Log" showing failed authentications.   In my report I've included the column "Device.DNS Name" to help in my troubleshooting.   Turns out, if my MID server host cannot perform a reverse loo...

Ronald Lucas by Tera Contributor
  • 3368 Views
  • 4 replies
  • 2 helpfuls

Set Location based on IP

Hi, We are performing a Disocvery using IP Ranges and would like to use the IP Address to populate the lcoation of the discovered devices This could be based on the first three octets of the IP For eg. if the IP is 10.2.8 - Site A, if the IP is 10.2....

ayman_h by Kilo Sage
  • 2001 Views
  • 3 replies
  • 0 helpfuls