The customer doesn’t want to use NetBIOS communication for their security reason in Windows discovery. In the following document, there are some data collected via NBT like “Name”, “Hostname”, “OS domain”. https://docs.servicenow.com/bundle/kingsto...
I am working on a workflow to automate the onboarding of AWS Cloud management. I am trying to create a Run script in my WF that will create a Discovery schedule, I am struggling to find the correct syntax to add the "time" via the script. Any help ...
I was trying to run the SaCmdManager on our instance, but it is giving following errors: RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33. Full Log: -Starting debug session. -Hos...
Is it possible to revert back to a previous state if a user that opened the record updates it?We have a few state choices and one of them is a request for more information which when selected will notify the requestor an action is required.When it is...
Has anyone integrated Tidal Workload Automation (Tidal) with ServiceNow? Today a Support Person receives an Email Notification from Tidal when a Job "Completes Abnormally". That person manually creates an Incident in ServiceNow and resolves the issue...
Hi, We are facing issue- after the upgrade from Istanbul to Jakarta , duplicate records are getting discover by the discovery . It is skipping the identification rule and with the same Name and IP address few duplicate records are getting created - P...
Hi , Few CIs in almost all the classes are getting discover with the "Unknown" model ID. Please suggest how to fix this issue ?
Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated. So I blanked out the "DNS Domain" field and saved my changes assum...
Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...
I am attempting to pass Service Catalog variables from one RITM to another (via ebonding), however, one of the Packages that I was using to accomplish this, GlideappAbstractChoiceListQuestion, is not available within a scoped application. Does anyone...
I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...
I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...
I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
Hello! I'm trying to run a report which will show a count of alerts for technical services, but having trouble finding the table structure connection between the technical services (cmdb_ci_query_based_service), cmdb_ci, and em_alert tables. I would ...
