Execution of de-duplication task in PROD Instance

Jyothi Malkared
Tera Expert

‎08-22-2023 11:16 AM

Hello All ,

We are executing  de-duplication task for our 170 applications (part of our Service Mapping Project) in PROD Instance .

As Part of this effort , we do merge INC,PRB,CHG and TASKS as well.

 

We came to know that only Change requests  and Problem records are moved from

Old State :  'Closed'

to  

New State :' Resolved ' and 'Scheduled' and 'Submitted for Approval' status in PROD Instance .

 

Anyone faced this kind of issue ?

 

Im unable to figure out what is the root cause .

 

Any help is appreciated 

 

Thanks

Jyothi

 

 

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VivekSattanatha
Mega Sage
Mega Sage

‎08-23-2023 03:58 AM

I haven't faced such an issue, probably some custom implementation on your side when you add ci to the affected ci table the status is getting changed.

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