Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here

[Rishabh]

Hi All,

I am trying to run discovery to map an application, however getting the following error when running Quick Discovery.

Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here.

On checking the Pattern Logs, I am getting the following Payload error:

I have checked the data source, it is ServiceNow and correctly mapped even in the glide.discovery.source_name properties.

Checked all the ports, all are working, even disabled firewall, still no luck.

Cannot test and change the choice name from ServiceNow and this is a MSP instance and will effect all the customers.

Can anyone assist me in finding the resolution for this?

Regards

Rishabh Mohan

[Pratiksha Kalam]

Hello,

Hope below thread will help you,

https://community.servicenow.com/community?id=community_question&sys_id=e3a31dfa1b134c50d01143f6fe4b...

If answer is helpful please mark correct and helpful!
Thanks,
Pratiksha

[Pratiksha Kalam]

Check this article as well,

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686721

Thanks,

Pratiksha

[Rishabh]

Hi Pratiksha,

Thank you for your reply, I have checked this thread.

The error message that I am getting is different. I am getting the following: 

Identification CI Errors:
In payload invalid data source [ServiceNow] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci],In payload invalid data source [ServiceNow] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci],In payload invalid data source [ServiceNow] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci],In payload invalid data source [ServiceNow] exist.

[Pratiksha Kalam]

Can you check below property for this error,

glide.discovery.source_name is from "Service-now" to "ServiceNow" 

https://community.servicenow.com/community?id=community_question&sys_id=dcc11684dbf73b485ed4a851ca96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0725092

Thanks,

Pratiksha