Hello,To access these dashbaords, you at least need the roles : admin, itil_admin or asset.ServiceNow has 4 personas/roles for the CMDB governance :process owneconfig manager [sn_cmdb_admin]cmdb admin [sn_cmdb_admin] and [itil]CI analyst/CI ownernone...
Hi Everyone, We currently having the discovery scheduled for discovering the Azure VMs and Servers. When the schedule is running, the VM schedule is getting executed successfully but the child schedule (one that is executed once the VM scheduled is c...
Hi everyone Scheduled Discovery is getting canceled with error "Canceling discovery because max run time window has been exceeded". We tried to increase the max run time of the schedule, but still the schedule goes up to that run time set & gets can...
Hi All, We have been asked by our client to use SSH User Certificate to run Discovery on Linux machines.They have shared username, ssh paraphrase and ssh private key but no password. Has anyone did that before?Any help or guidance would be highly ap...
Hi,The issue i am facing is related to Life Cycle Stage & Life Cycle Stage Status. Whenever, i set the value as Operational - In use, it automatically updates it as End of Life - Retired. This transaction seems to be async as i see the update after f...
Current situation with linux installation of mid server, Servicenow instance is reachable from mid servertested via curl using proxy option like "curl -x Proxyserver:port Instanceurl" and getting the same proxy server mentioned in config.xml , but g...
Here's the scenario: User submits a request through the service catalog, detailing a new company resource to be created. The resource will be manually created by team 1, and provides the results of that manual phase to team 2 where they execute a tas...
Hi,I have run quick discovery and the devices are discovered but it failed to create relation ship(IP Switch -- IP routers relation ship). I checked discovery Pattern log , all steps are executed with no errors.I have checked both patters (Network Ro...
Hi Community I have a challenge to discover devices over VLANs in remote locations where the subnets/VLANs aren't routed and are using the same addresses (192.168.1.0/24). How can we discover devices over those VLANs?The Network team proposes connect...
https://docs.servicenow.com/bundle/geneva-it-operations-management/page/product/discovery/concept/c_DiscoveryCommunications.html The above article is old (Geneva) but states... “The MID Server communicates securely on port 443 to the instance and req...
Hello Community. I've created a event rule to filter incoming events and generate an alert when threshold is surpassed. This is working as expected, however a desire funcionality is that, if we receive a clear event (Event with clear status), created...
Hi , If any CI is broken and not discovered more than 30 days for that CI is SN will create auto Incident to respective CI support group?Is anyone worked on most recent discovery broke cis and for those auto incident creation from SN it self? If yes...
Hi,I am planning some MID servers and looking at the pre-reqs. I understand that the Windows service account cannot be a local system or an administrator level account. This is documented here: Install a MID Server on Windows (Vancouver) Procedure -...
We did a discovery for CIs in a particular network. In IP Switch, there is an IP Connection::IP Connection to Servers as shown in the picture (in dependency map). I've checked the patterns for the network switch, and the servers involved but I couldn...
Hi,One of our customers already has ServiceNOW with fully fledged ITOM operator licenses used for Discovery, Event Management etc. They also have the ITSM suite, Asset and CSM. A fairly robust CMDB is also in the equation. However, we have caught win...
