We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found. The case record is from custom table c...
Hi all. It appears that baseline ServiceNow configuration will create asset records [alm_asset] when new CI is created even if this CI applies to virtual machine. I'd like to better understand what are best practices to avid asset record insertion fo...
I got following notification form ServiceNow: Beginning with the Now Platform® Utah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. TLS 1.2 and newer protocols will not be impacted, and no act...
Hello, We are attempting to use a MID server to process SNMP traps to the Event Management modules' em_event table, however it does not yet fully support automatic varbinds mapping to event fields. So, we had the idea to create a script that would a...
I'm building an external integration to push inventory data to ServiceNow CMDB and I'd like to pull the list of discovery sources configured on my ServiceNow instance.They are the "Choices" for the cmdb_ci.discovery_source attribute (see screenshot).
Hi guys, I would like to know if it is possible to capture developments in update set's LIST wise. For e.g.,This screen shot below shows my development in the dev environment.I want to capture update set in a way that this marked fields above reflect...
I have a problem discovering a particular vCenter. I have VMware credentials, and when I test these credentials against the vCenter they are successfully validated. But when I attempt discovery of the vCenter, it fails. The input payload to the VMWar...
We are in the process of integrating CyberArk and ServiceNow. We've begun the roll out to the mid servers and have a number of credentials in the CA Vault which we use for discovery; however, while there is a clear credential type in discovery for a...
Hi,I am working to get data about a VMAX storage array into the CMDB. We don't have a CIM or SMI-S server available, so I am using the PowerMax REST API to gather the information. I am able to get the data from the array, but I am struggling to map t...
Hi, would anyone know how to correctly add a DNS Name record manually so it binds with the server record? I was able to create a record, but in the server record the DNS Names for CIs tab is blank. Looking at a DNS Name record -> the IP address recor...
Hi, I am trying to run the Kubernetes Discovery, however, getting the following error: Pattern exit because Graceful Termination, reason: Kubernetes Namespace API call failed or there are no Namespaces in the query. Please verify the configuration ...
Hello, I had a couple of queries around the Field Mapping. We're currently on Tokyo release and I'm trying to configure Event Management but hitting a few challenges along the way. 1. If I make some changes to the event fields with Event Rules transf...
Team,I remembered there was a link on Partner portal (some where), where you can select the best matching solution for your customer. It was kind of set of questions with drop down lists and answering/selecting different values, you can find out what...
Hi, would anyone know how to check the OOTB mapping for fields in the SG Tanium connector? We added the Last Logged On field to the Tanium view, but it doesn't appear to populate any of the Computer CI fields in ServiceNow. Is there a table where I c...
Hi All, I was asked to implement Vulnerability Response for a client who manages their CMDB in a different ServiceNow instance. The requirement is to sync that CMDB data in the new instance for VR implementation. Also this instance don't have discove...