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Resolved! What ITOM subscription best ties with customer?

Team,I remembered there was a link on Partner portal (some where), where you can select the best matching solution for your customer. It was kind of set of questions with drop down lists and answering/selecting different values, you can find out what...

Cameron13 by Tera Contributor
  • 1629 Views
  • 3 replies
  • 1 helpfuls

How many certifications does ITOM have?

I understand that ITOM certification has discovery, service mapping, event management, cloud provisioning and governance. Is there any other certification in ITOM?

Service Mapping Error

While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please...

sadhu by Giga Contributor
  • 2897 Views
  • 6 replies
  • 4 helpfuls

Rule Based Alert Correlation

Hi,Requirement: If there is any open existing alert with the same values, make existing alert as primary and the current alert as secondary. similarly, If the existing alert is closed, the existing alert should reopen and so the incident if another a...

Powshika B by Tera Contributor
  • 2352 Views
  • 13 replies
  • 1 helpfuls

Microsoft W365 Cloud PC Discovery

We are interested in identifying Cloud PCs hosted in the Microsoft Hosted Network, as well as determining the assigned W365 license to the users. These Cloud PCs are registered as part of the Azure AD environment. Can someone please verify if there e...

Agent Client Collector security

Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...

Resolved! Question on Discovery licensing

Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...

Suggy by Giga Sage
  • 2345 Views
  • 4 replies
  • 3 helpfuls