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Resolved! Including Saas/PaaS applications in a Service Map

Hi all, Disclaimer: I am new to service mapping and we're just getting started on our service mapping project.  We, like many companies, have moved a lot of our applications/services to Paas/Saas providers, such as SAP HEC and ServiceNow. We know we ...

SusanWinKY by Kilo Sage
  • 1990 Views
  • 2 replies
  • 1 helpfuls

Resolved! Disable Staleness for Vmware Instances

We do not want to include VMWare Instances in cmdb_ci_vmware_instance to effect our Staleness record. However, every time I try to modify it in CMDB CI Class Manager it gives this warning and does not change the health score."Discovery marks VMware v...

Nathan Okh by Mega Sage
  • 1449 Views
  • 3 replies
  • 2 helpfuls

Resolved! ITOM discovery pattern Upgrade

Hey all, How do I navigate to the release notes for the Discovery Pattern upgrade? I am unable to find it in the product documentation. Any pointer would be much appreciated.Regards,

Sandhya20 by Tera Contributor
  • 840 Views
  • 5 replies
  • 5 helpfuls

Script error in sensor: java.lang.NullPointerException

Hello, I have executed discovery on windows server and getting below type of error. error is sensor error in processing. Windows pattern getting triggered, but unable to process further.  Any help is much appreciated. Thanks. Sanil.  

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Sanil by Kilo Contributor
  • 2035 Views
  • 5 replies
  • 0 helpfuls

Resolved! Using ServiceNow to discover MFA-enabled servers

Does anyone have experience/suggestions on using ServiceNow discovery to authenticate with servers that have Multi-Factor Authentication enabled?Even with valid credentials, the result of discovery is: Adding target to blacklist. No valid credential ...

ClaytonC2 by Tera Contributor
  • 989 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unable to discover Microsoft Certificates

I am trying to use ServiceNow discovery to discover our Microsoft certificates across our estate.Whenever I run discovery using a schedule set up using the instructions provided in the SN docs as well as some community posts, the job runs but then im...

NRatcliff by Tera Contributor
  • 1162 Views
  • 4 replies
  • 0 helpfuls

Microsoft CA Discovery fails with credentails not found message

Tring to perform the discovery of Mictosoft CA certifiate using Serverless discovery with "Microsoft-CA Certifiate Management pattern", The discovery is failing with the error  Identification Engine: Discovery status is FAILURE, Required attribute fi...

Aju_84 by Mega Guru
  • 597 Views
  • 1 replies
  • 0 helpfuls

Service Mapping Error identify

I am getting the below error while performing discovery for mapping:  Failed to identify CI due to the host 10.***.**.***  lacking an application running on port 1433. Make sure that the application is running and run quick discovery on the host.

japlandim by Tera Contributor
  • 1245 Views
  • 4 replies
  • 0 helpfuls

Discovering a device via SSH that is not exactly Linux

I am trying to discover a device that does not have a shell.  My only protocol available is SSH.When you login via SSH it does identify itself.I think what I need is add another SSH classifier, but I am not sure.  Any words of wisdom would be helpful...

RGreene by Tera Expert
  • 556 Views
  • 2 replies
  • 0 helpfuls

Event Management Properties

Hi @Rahul Priyadars / all, I would like to know the exact uses of these Event management properties:1. evt_mgmt.alert_insight_task_history_min2. evt_mgmt.alert_insight_alert_history_minIf possible kindly provide a real time example for clear understa...

Application Health Service Dashboard

Hi All, We are looking some OOB feature which shows the information about the uptime of an Application Services. We wanted to know for how long the service is up or down. Please share your inputs. 

Suve3 by Tera Contributor
  • 748 Views
  • 3 replies
  • 2 helpfuls