Based on my observation, the location field of the Virtual Machine Instances [cmdb_ci_vm_instance] record is empty for all Azure VM configuration items. To address this, we aim to populate the location field value using the CI Relationships [cmdb_rel...
I have 3 mid servers that have been decommissioned and turned off. Is it OK to delete the mid servers from the MID server list in ServiceNow? They are still listed in the CMDB as retired. Please let me know what you think. Thx, Juli
Hello Team, We have one field called u_environment in cmdb_ci_hardware table.We need to include some more tables so that those will also have this u_environment field.Please help us in achieving this.Thanks.
Looking to the community to get ideas on how you achieve alert correlation by location. For example: If a site loses network connectivity, we currently get alerts for the network equipment, ESX hosts and all the VMS that are down. This equates to abo...
Not able to resolve the incident related to service mapping.Even after closing the alert, its incident is not resolved.
I am doing a multi-source integrations into our Service Now - CMDB and since some of our data sources doesn't have serial number (e.g. Active Directory) as one of the identifiers, we are trying to use the OS Domain attribute that is available as attr...
What is the scripting that can be given as an input into Alert correlation rules to group alerts that share similar Alert description and same node.The later received alert should be converted to secondary and grouped with the existing previous alert...
How should I correlate the alerts using service mapping.
In ServiceNow, for alerts coming from different sources, let me know script to define primary and secondary alerts in alert correlation rule.
Using Agent Client Collector and trying to create a Flow in Flow Designer that will run a command line on the agent to pull back OU Container information. First rule to run the trigger. Next is the subflow.Last is the update action. First time doing ...
I tried pulling the CI records that would be contributing/responsible for the ITOM license count. But the CI report extract is not matching the license count. I queried on cmdb_ci_server and cmdb_ci_vm_instance table based on the below condition. dup...
Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk.. We would lke to monitor: 1) Health of the MID servers2) Health of the SNOW Paltform3) Perf...
Hi All, Please let me know, how to solve the below error. Rule entry under sn_cmp_cfg_installable_param identifier using non-existent field is ignored during identification!Thanks in Advance,Supriya.
Hi All, I am looking for ServiceNow DB2 clustering information tables, but I have not been able to find them. I see same exist for MSSQL (cmdb_ci_mssql_cluster, cmdb_ci_mssql_cluster_node), Oracle (cmdb_ci_oracle_cluster, cmdb_ci_oracle_cluster_node)...
Dear Community, After scanning 3 UNIX devices, 2 of them are successfully discovered and one fails the identification phase. Discovery log spits error with exploring the Linux server pattern.Providing the error message, I couldn't find any similar e...
