Firmware Version not getting discovered for - cmdb_ci_ip_router

Ashish Singh2
Kilo Explorer

‎02-08-2022 07:06 AM

Not able to  Firmware Version not getting discovered for - cmdb_ci_ip_router

 
 
Labels:
0 Helpfuls
  • 757 Views
2 REPLIES 2

CMDB Whisperer
Mega Sage
Mega Sage

‎02-08-2022 07:19 AM

To my knowledge none of the classes/patterns actively populate this attribute.  However, they may populate this information as part of the Description field.  If you want to capture this you would need to customize the you patterns to obtain this information from the device; whether this information is available for a given device and where it is stored may depend on the specific product model.


The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

Sandeep132
Kilo Sage

‎02-08-2022 07:48 AM

Hi Ashish,

As Paul mentioned you can customize your pattern or extend the pattern to capture Firmware version. If you know the type of device, you can search for OID value to get the Firmware version and do a SNMP Query operation using that OID to get the version. 

For our Infoblox devices we used this website to get the required OID's for the missing attributes and created extension section to capture them. https://mibs.observium.org/mib/IB-PLATFORMONE-MIB/

Hope this helps.

Thanks