How does Service Mapping decide which Mid Server it will use for an end point?I have 2 Mid Servers configured in different domains, 1 for our Prod domain and 1 for our Test domain. I created a new business service with an end point to a Web server ...
When an ITIL user tries to add a list of incidents to a related list on a change record, it is not successful. When user clicks the EDIT button, the list is displayed and the related incidents are moved from the left pane to the right pane on the sl...
Hi team, I've got the following error on one of our service maps; All command implementations (SNMP_TABLE) failed on host 192.168.254.53. Host might be down or unreachable. The map was correctly populated and complete. I hit Run Discovery to get the ...
We need to capture how long each approval remained in any particular state. Sounds like a metric right? Well, creating the metric is easy enough, however, no metric instances are created even after logging demo incidents or change requests each with ...
Receiving multiple warnings that contain the message: socket error I have searched the web and could not find a solid answer to this.
Hi,I have an Integration problem that I was hoping the community could help with.I need to have:an outbound SOAP web service callwhich uses Basic authenticationand is executed via a MID serverwhile either:making sure the credentials are encrypted wit...
Hello AllMy company just got done implementing SN Discovery/CMDB with the help of an SN Partner Vendor. As the vendor roles off I need to identify who will be taking over the role of the Discover and CMDB Admin. I have 4 SN Admins who been admin to t...
Hi Everyone I currently have a MID server running on an EC2 Linux instance. It is on a subnet with another dummy EC2 instance for it to discover. I think I have everything properly set up now. The ServiceNow instance seems to be able to detect the d...
We have been asked to submit all the permissions and access requests needed for the CMDB Discovery initiative.In scope are Azure, workstations, laptop, load balancers, windows server, Linux servers, network gear, etcSo far, I am aware we need credent...
Is there a way to exclude a specific IP from being discovered? Use case: we have seed lists of IPs that are automatically generated that SN imports into range lists and some IPs may never actually be discovered but the attempts raise red flags on the...
We are new to asset management and discovery so I may not be asking the right questions so I apologize in advance. :0)We had outside help getting discovery set up; they helped with our mid server builds, schedules, and vlans (range sets and ranges). ...
Hi, I have some CIs created manually in CMDB, however when Discovery started one of the CI (created manually) discovered and updated by discovery process. I want to disable discovery update for some CIs, is it possible? if yes, Please tell me the ...
Hi,We have data available in Exit interface routing table but still we dont have any relationships. Anyone knows which sensor is responsible for creating the relationship of IPConnection::IPConnection.Regards,Vivek
We recently purchased Discovery from ServiceNow and I just finished taking the Discovery - Fuji virtual training class.In our lab systems on Fuji, it appears that the "Discovery source" is always set to "ServiceNow" when Discovery adds or updates a C...
Hello, I am trying to configure Discovery to discover AWS EC2. I have setup the Account, credential, and a schedule. After the discovery is completed, the EC2 instance showed up on the EC2 Virtual Machine Instance. When I clicked into the instance re...
