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Resolved! sudo: lsof: command not found - Exit status: 1

Hi All, Missing port information like listening on, connecting to on Linux Servers and getting Error: "sudo: lsof: command not found - Exit status: 1" We have checked the sudo file contains the lsof permission. Any help would be much appreciated. Bes...

Resolved! Discovery not updating CIs without changes

Hi Experts, I recently noticed that some CIs doesn't updated by Discovery if the CI hasn't have any change. The fields "Discovery source" and "Most recent discovery" are empty, but CIs was created by Discovery the very first time (Created by = MID Se...

Armacar2 by Kilo Expert
  • 2795 Views
  • 4 replies
  • 3 helpfuls

Resolved! Database discovery

Hello,I'm seeking for guidance,We are using Discovery to get some database servers, the problem/concern we have is that we are getting the instances or listeners (using Oracle as example) related directly to the server (AIX) but we don't see the data...

miguelrios by Tera Contributor
  • 4272 Views
  • 16 replies
  • 6 helpfuls

Probes vs Patterns

Hello, I am trying to understand the advantages and disadvantages of using Patterns vs Probes for Discovery. Can you please shed some light on this? Also, if patterns are a more preferred way to do Discovery, do we have patterns available as a substi...

pauladams by Tera Contributor
  • 7607 Views
  • 11 replies
  • 15 helpfuls

Resolved! Making the Filter conditions Read only

Hello everyone,I have a questionWe have related list inamed "Afftected CI" n our change tickets when i am clicking on the edit button in the related listits opening a new page , in that new page i have two filter conditions   i need to make one of th...

User Access Management - ordering roles

Hello,I would like to ask here if some of you implemented in SN some custom or some known OOB module/function for requesting roles   - access management.Our company is location based and we are looking for solution within our SN instance thru which u...

Pastupe by Mega Guru
  • 2695 Views
  • 4 replies
  • 1 helpfuls

How to do Manual Service Mapping? Is it even possible?

Hi All, Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping. But, How to do the Service Mapping Manually if no discovery tool? What are the step-by-step procedures to complete Manual s...

Ronak3 by Tera Contributor
  • 4819 Views
  • 7 replies
  • 3 helpfuls

Resolved! Discovery log is too large and could not be saved

Hi, we have repeated errors in the log about a horizontal discovery pattern failing for some IPs. However when trying to open the pattern log, it shows the message "Discovery log is too large and could not be saved". Is there a property to increase t...

Leo34 by Tera Expert
  • 4691 Views
  • 7 replies
  • 5 helpfuls

Resolved! Where is property: mid.sa.prefer_powershell

The documentation is rather confusing for what is default:<https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/mid-server/reference/mid-server-parameters.html> says:mid.sa.prefer_powershellEnables MID Server to use PowerShell ...

Todd36 by Mega Expert
  • 2095 Views
  • 5 replies
  • 4 helpfuls