Flow trigger condition when incident state changes from Resolved to InProgress state .
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03-19-2024 09:49 AM
Hello Everyone,
i'm creating a flow in flow designer and I have a requirement to update a state of jira bug whenever state of incident changes from resolved to in progress . so this is my trigger condition for my flow to trigger and update the issue in jira ....but due to some requirements I can't put this condition in trigger condition of flow....What should I use so that I can check state change inside the flow because "if" statement only has "is" and "is not" options.

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03-19-2024 01:35 PM
Do you only have option to use a Flow?
Can you use a onAfter Business rule instead?
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03-20-2024 04:00 AM
i want to trigger my flow on those conditions
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03-19-2024 09:31 PM
Did you got a chance to explore Wait for Condition action ? Refer https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere...
You can pause your flow until the state change condition is met using this.
Thanks and Regards
Amit Verma
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03-19-2024 10:01 PM
Hi @Kiran Kumar m you can have a separate flow under trigger condition, you can find state changes from and state changesto , refer screenshot below
Harish