Hardware model number

[Chintu1]

Hi All,

Had a quick question, using discovery can we populate the HW model number field in Hw models.? if yes can you please provide some examples..?

Because we are not getting models numbers populated on most of them, but this is required for HAM model name normalization to work.

Thanks in Advance!!

Best

chintu

[Anshu_Anand_]

In general, a probe will gather both the model_id and manufacturer from a device and pass the string values to the MakeAndModelJS.fromNames() function along with a model_type. The model_type determines the table that is used to get the model_id. The table cmdb_model is used if model_type is empty.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687582

[Mary MCA MSW]

Hello

You can now look up the model number of hardware models through the MakeAndModelJS script. This capability is turned on by default in the Tokyo release. If you are upgrading from a previous release, set the glide.cmdb.makeandmodel.use_model_number_lookup property to true.

Please check the below

1. Navigate > properties_list.do > glide.cmdb.makeandmodel.use_model_number_lookup property to true.

2. Navigate > System Definition> script includes > MakeAndModelJS script 

References
Model form fields (servicenow.com)
Changes to Tokyo features and products (servicenow.com)
Hardware Asset Management 5.0 release notes (servicenow.com)