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Resolved! IF condition in workflow for a service catalog variable Item

I've created a service catalog -> catalog item variable named "cmanager" having auto populated value based on selected user . During request, if user has no cmanager value, one task should create and if user has cmanager value task will skip , it wil...

aheetal by Tera Contributor
  • 12756 Views
  • 3 replies
  • 3 helpfuls

Configuration Settings backup in ServiceNow Instance

Hi all,  I need help regarding the configuration settings backup in ServiceNow Instance.  I am currently working on ServiceNow demo instance and I have actually performed some configurations on it. The demo instance will be expire soon and I do not p...

tt_bong by Kilo Explorer
  • 1793 Views
  • 7 replies
  • 0 helpfuls

How can I access jQuery from a Client Script

Hello,  I've got a "Client Script" from which I'd like to access jQuery functionality.   How can I do this?   This is a normal ServiceNow client script, so I am already in an onChange() or onLoad() function and am not able to use the <g:include /> co...

Resolved! Prevent All Members of Group from Receiving Email Notification

Hi there:  Currently, if an Incident is assigned to a group, all members of that group are notified.   Is there a way to NOT have the email be sent to all members of the group?   I know that I can assign an email address to the group, however, my gro...

esioson by Tera Contributor
  • 1912 Views
  • 2 replies
  • 0 helpfuls

how do you audit your group members?

the short description pretty much says it all... currently we are using a scheduled report that sends out to the manager of the group asking them to audit the group members and verify all are still in the group.  this has a couple of issues IMHO...  ...

randrews by Tera Guru
  • 1796 Views
  • 7 replies
  • 0 helpfuls

Resolved! Notification Preferences and removing old notifications

Hello!  I thought that this might be a good question for the user community.  Over time, we've revamped some of the notifications that we've used.   In order to do that, we've made new notifications and inactivated the old notifications.   The chall...

tjschmitt by Tera Guru
  • 2992 Views
  • 4 replies
  • 0 helpfuls

Choice List from existing table / field

Hi All,  I am trying to create field which is "Choice" field, and referring to an exiting Table and field value to be available to my user, instead of creating new choices.  But when i set the source Choice Table & Choice Field, nothing shows up in...

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p_bansal by Kilo Contributor
  • 9925 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change Request Rejected Comments

Hello! I am attempting to edit the 'change.itil.approver.reject' template to include the name of the approver and the reject comments in the notification to the requester.  I created this mail script:  <mail_script>var chRej = new GlideRecord("sysap...

Community Alums by Community Alums  
  • 3854 Views
  • 7 replies
  • 0 helpfuls

Resolved! gs.getmessage in UI script?

I am calling a UI page from a Ui script on the basis of following code.   var Dialog = new GlideDialogWindow('MyDialog');     Dialog.setSize(580,550);     Dialog.setTitle('${gs.getMessage("Test title")}');     Dialog.render();  But the dialog is...

How to send a notification only once

I want to send a notification to the customer when the Incident State is "assigned'.   But… I only want to send it THE FIRST TIME the Incident is in the State of "assigned'.  I'm using Send when "event is fired" and the event is "incident.assigned.to...

10382 by Kilo Contributor
  • 2264 Views
  • 4 replies
  • 0 helpfuls

Resolved! Find user delegates

I am working on building a business rule.   A portion of it needs to check a user to see if they have delegates and if they do I need to run a portion of code against each of the delegates to grant each delegate the same role.    Fairly new to scrip...

Mike Hill1 by Giga Contributor
  • 9056 Views
  • 3 replies
  • 1 helpfuls

Mid Server Questions

Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery.  Currently, only our Prod has a mid server/Test does not/Dev does not.   A third party/consultant setup the mid server for Prod and we have a ...

michaelrose by Kilo Explorer
  • 3388 Views
  • 3 replies
  • 0 helpfuls

Images are broken and all the Service Catalog icons are missing

Images are broken and all the Service Catalog icons are missing while I cloned the DEV from my PROD instance.Everything looks good in PROD but don't know why the DEV not picked up the images.  Anyone have any idea why it happened or experienced the s...

Jyoti36 by Mega Expert
  • 1432 Views
  • 1 replies
  • 0 helpfuls

Resolved! hasRole() says true for everything

On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles.   If I run this:   var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...

grosch by Mega Expert
  • 7176 Views
  • 2 replies
  • 7 helpfuls