Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Has anyone actually mapped out Avaya CTI with Service Mapping?

Gr_goire H_
Tera Contributor

‎07-04-2024 07:41 AM

If so can you share how did you proceed for the setup ? 

Did you use Entry point  approach to create automatcally your Application SErvice ? 

Is there a pattern dedicated for that ? 

 

Thanks in advance

0 Helpfuls
  • 578 Views
1 REPLY 1

GSeynhaeve
Kilo Guru

‎03-09-2025 12:02 PM

@Gr_goire H_ if your Avaya instance is on-premise, 3CLogic Hybrid Cloud Contact Center solution can deploy on top of it and provide a full ServiceNow-centric solution (i.e.: CTI, call transcription, ServiceNow-based routing, ServiceNow reporting, etc.). 

0 Helpfuls