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Has anyone actually mapped out Avaya CTI with Service Mapping?

Gr_goire H_
Tera Contributor

‎07-04-2024 07:41 AM

If so can you share how did you proceed for the setup ? 

Did you use Entry point  approach to create automatcally your Application SErvice ? 

Is there a pattern dedicated for that ? 

 

Thanks in advance

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GSeynhaeve
Tera Expert

‎03-09-2025 12:02 PM

@Gr_goire H_ if your Avaya instance is on-premise, 3CLogic Hybrid Cloud Contact Center solution can deploy on top of it and provide a full ServiceNow-centric solution (i.e.: CTI, call transcription, ServiceNow-based routing, ServiceNow reporting, etc.). 

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