Agent Client Collector Manual installation

[Mark Todorov]

Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal.

MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the last command that is supposed to start the service: sudo systemctl start acc nothing happens and the acc status is mentioning the picture from above that it is failing. Please advice if anybody has seen the above message before and any tips how it was dealt with would be great. 

Thank you ! 

[Rahul Priyadars · Accepted solution]

can u post detailed logs using below command

sudo tail -f /var/log/servicenow/agent-client-collector/acc.log

Note- Log file may vary in ur environment.

Regards

RP

[Mark Todorov]

I got the logs, there were multiple issues but managed to resolve them. 

Thank you. 

[Rahul Priyadars]

Good to Know ...Issue is resolved now

Regards

RP

[Tech_creeb]

Hi Mark,

                 Sorry  to refer you back to this Topic. I sincerely appreciate it and thank you so much  if you can reply to my request.Pls can you share what you did to correct the Problem and please can you send the step by step doc of how you manage to Install the ACC...

We are in the process of Installing ACC on CENTOS and I get this message when I enter this command,sudo systemctl stop acc, then I get this error message: Failed  to stop acc.service:unit acc service not Loaded.

Thanks lot Mark and pls if you can help me with my Request, I will sincerely appreciate it .

Krgds

Anthony