help me . Name the searching technique used to search a record or text in ServiceNow.

[mikelj]

In ServiceNow, Zing is the searching technique that performs all text searches.

[SK Chand Basha]

Hi @mikelj 

Use starts with if you are trying to search a record

Use *(contains) if you wants to search the text fileds like description / short Description

If wants to see the records like ITSM records use GLOBAL Search  

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