help me . Name the searching technique used to search a record or text in ServiceNow.

mikelj
Kilo Contributor

In ServiceNow, Zing is the searching technique that performs all text searches.

1 REPLY 1

SK Chand Basha
Giga Sage

Hi @mikelj 

 

Use starts with if you are trying to search a record

SKChandBasha_0-1731131832366.png

 

Use *(contains) if you wants to search the text fileds like description / short Description

 

SKChandBasha_1-1731131861422.png

If wants to see the records like ITSM records use GLOBAL Search  

SKChandBasha_2-1731131928665.png

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