help needed having issues in creating interactions in the walkup location queue.

[chercm]

hi would need some help as i am having issue in getting the interactions created after scanning the serial number of the laptop using the service portal widget. i understand i need to use the facade function not sure is that true as i have tried to use the table method to create but it is not displaying in the correct walkuplocation queue 

interaction.initialize();

interaction.opened_for = alm_hardware.assigned_to;

interaction.location = alm_hardware.location; // Assuming 'location' is a field on the hardware table

interaction.reason = "Laptop refresh";

return interaction.insert();

(function ($sp, options, input, data) {
if (barCodeScanned(input)) {
var interactionSysId = lookUpAssetAndCreateInteraction(input.barCode);
if (interactionSysId) {
// Interaction successfully created, optionally perform additional actions
data.interactionSysId = interactionSysId;
} else {
// Handle the case where interaction creation failed
data.error = gs.getMessage('Failed to create a walk-up interaction.');
}
} else {
// Handle the case where the barcode is not scanned
data.error = gs.getMessage('Barcode not scanned.');
}
function barCodeScanned(input) {
return input && input.barCode;
}
function lookUpAssetAndCreateInteraction(barCode) {
var alm_hardware = new GlideRecord('alm_hardware');
if (alm_hardware.get('serial_number', barCode)) {
if (facade) {
var newInteraction = facade.createInteraction();
newInteraction.short_description = "Walk-up Interaction";
newInteraction.description = "Laptop refresh";
newInteraction.u_walkup_location = "Singapore"; // Update with the correct walk-up location
var interactionSysId = facade.saveInteraction(newInteraction);
if (interactionSysId) {
// Interaction successfully saved, optionally perform additional actions
facade.openInteraction(interactionSysId);
return interactionSysId;
} else {
// Handle the case where interaction save failed
gs.error("Error: Failed to save the walk-up interaction.");
return null;
}
} else {
// Handle the case where the facade is not initialized
gs.error("Error: Walk-up Interaction Facade not initialized.");
return null;
}
} else {
// Handle the case where the hardware record was not found
gs.error("Error: Hardware record not found for serial number: " + barCode);
data.error = gs.getMessage('Hardware record not found for serial number: {0}', barCode);
return null;
}
}
})($sp, options, input, data);

[chercm]

i tried to use this  and it is not working 

(function ($sp, options, input, data) {

if (barCodeScanned(input)) {

data.interactionUniqueValue = lookUpAssetAndCreateInteraction(input.barCode);

}

function barCodeScanned (input) {

return input && input.barCode;

}

function lookUpAssetAndCreateInteraction (barCode) {

var alm_hardware = new GlideRecord('alm_hardware');

alm_hardware.addQuery('serial_number', 'your_serial_number');

alm_hardware.query();

if (alm_hardware.next())

{

var userId = gr.assigned_to;

  gs.info(userId);

}

alm_hardware.setLimit(1);

if (alm_hardware.get('serial_number', barCode)) {

if (!alm_hardware.assigned_to.nil()) {

var facade = new sn_walkup.ExtPointUtil().loadExtension("InteractionFacade");

var queueId= "775bd4f62fd5b110207170682799b6c6";

var reasonId = "837468135b8b3300f6bc098b41f91ab8";

var reasonDescription ="Something not working";

var badgeId = true;

facade.createInteraction(

userId,

queueId,

reasonId, // reasonID

reasonDescription, // reason description

false, // is_guest

"", // guest_name

"", // guest_email

false, // is_online_checkin

false, // is_appointment

badgeId ? true : false // is_badge_checkin

);

}

else {

data.error = gs.getMessage('Assigned user not found for hardware with serial number: {0}', barCode);

}

}

else {

data.error = gs.getMessage('Hardware record not found for serial number: {0}', barCode);

}

}

})($sp, options, input, data);