Hiding classes in the CMDB

[saxon]

Hi folks,

I'd like to hide a lot of classes from the CMDB as it is listed in my Incident, Change, and Problem pick lists.   I tried creating a Reference Qualifier, but the query that specified all of the classes I wanted to hide was way, (way!) too long for the allowable field length.  

It seems like I should be able to create a query or an index of the CMDB which is called instead of "all items" for these pick list.   But I'm unaware of how to do this.

I'd like any newly discovered CI in any of these classes to be functionally invisible, but any CI from any other class to be visible.   Of course, there are some in this list that will be important for other functions (cmdb_ci_windows_service is a prime example).  

I can't imagine I'm the only one who's trying to deal with this.   Also, if anyone has session or speaker recommendations for Knowledge15 that might apply to this problem, please feel free to suggest those here.

Below is a preliminary list of the classes I want to hide.  

cmdb_ci_network_adapter

cmdb_ci_ip_address

cmdb_ci_windows_service

cmdb_ci_db_mssql_catalog

cmdb_ci_disk

cmdb_ci_memory_module

cmdb_ci_print_queue

cmdb_ci_spkg

cmdb_ci_win_cluster_resource

dscy_route_next_hop

dscy_switchport

dscy_route_interface

dscy_swtch_fwd_rule

cmdb_ci_dns_name

cmdb_ci_pdu_outlet

cmdb_ci_ups_input

cmdb_ci_ups_alarm

cmdb_ci_ups_output

dscy_router_interface

cmdb_ci_hyper_v_rpool_comp

cmdb_ci_desktop_software

cmdb_ci_cluster_vip

[Brian Lancaster]

For incidents we created a custom field called User Selectable as a true/False field.   Then on the self service create an incident page we set the reference qualifier to user selectable is true.   We left the ITIL view alone in case the incident turned out to be a specific server problem for example we could change the CI.   Then for Change instead of excluding classes we only do an include which made our reference qualifier much shorter.

[geetayu]

Hi All,

I want to filter out manually created CI class with respect to OOB CI class in CI Class Manager.

Any Help??

Thanks!

Geet