1.When are two incidents created for a group (primary) alert?In one case, for a group alert, there were two alert executions and two incidents were created. The alert was reopened 10 times. One of the incidents is correctly attached to the primary al...
Hi All, Customer wants to create custom dashboards, and they want to add service dashboard UI as a widget.Please give me some advice.
Getting connection error trying to execute the following sqlcmd:Have created NT account credentials and able to discover the host server, but step to parse command output for below sqlcmd command getting connection error."sqlcmd -h-1 -s, -E -S tcp:" ...
We moved to Vancouver last week. But Service Mapping Plus seems to be broken. In the Workspace the Application Readiness shows a message about AFP Training Job is Stuck. Also Most of the Source/Target AFP is missing for most of my maps. ML Powered ca...
We are able to discover the host machine. Have created a credentials for cmdb_ci_db_ora_instance. Database team confirmed that the user have access to both. This one is using Oracle DB on Unix pattern. Identification 54.6. keep listener info is fai...
The following is displayed while discovering a new network device on a Discovery Status: "Active, couldn't classify". What could cause this error? A) No SNMP Classification exists for the new device ORAn SNMP Classification must be updated or creat...
When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence? A) When it is manually promoted in insights explorerB) When they are promoted to IT alertsC) When the anomaly score is greater than 100D) When the statisti...
In ServiceNow Discovery, from which table can the "Pre Pattern" be configured?I would like to configure the "Pre Pattern" to be executed because it was not executed in the newly created Discovery Pattern, which was based on the Discovery Pattern "Net...
Hi All, We are using OOB 'Windows OS-server' pattern for windows server discovery.we found that it is giving first priority to retrieve and populate baseboard serial number for windows server.However customer wants to update "system" serial number(wi...
Has anybody a recommendation about how initiate a fix to an issue in the EnhancedDiscoveryHandler?/sys_script_include.do?sys_id=d53b1f4beeb74133ac9ce143c92934b0&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null There is a method: deleteDNSN...
Hi, I am trying to discover IBM Storage devices using CIM. For this discovery, I have used IBM portal admin credentials.However, when I discover I do get SSH Authentication failure errors and also below sensor error,"Sensor error when processing CIM ...
I was rendering a table on a form using ui macro . Table is rendered by ui page and ui page is added inside ui macro using iframe and macro is added on a form. But the processing script inside the ui page is not even getting triggered. I added a log ...
We are trying to discover our CA certs with godaddy. We can manually get our cert list using the API Key/Secret and get any attempt in SNOW to get the information is resulting in the following error: Pattern exit because Graceful Termination, reason...
We are doing a PoC with the Agent Client Collector. Installing and connecting is working fine. But we're unclear on the upgrade process. When reading thru the doucmentation, I only see manual upgrades (Linux) and even uninstall/install (Windows) docu...
Anyone experiencing issues with in cluster Kubernetes discovery creating K8 Nodes and Linux servers that lack relationships, while cloud account based discovery creates Virtual Machine Instances also representing scale set K8 nodes? Or Azure VDIs t...