I read a lot of articles and I don't still understand how actual elapsed percentage is calculated. when I see for example the actual elapsed percentage of the one I attached in this post, I don't get it. I found the script include (SLACalculatorNG) t...
Hello all, I want to integrate a 3rd party monitoring system with ServiceNow so as to get events onto the events table. What will be the best and secured option to configure it. OOB setup is not available for this. Any quick help is much appreciated....
Hello All, This is a question about Event Management rules. I am trying to understand if it is possible to make changes to event management rules using XML export and import? I have written a lot of very specific rules to map event severities based ...
Hi all,I have to change MID sever from false totrue to get BIOS serial number instead of Baseboard. We have multiple MID sever in our production instances, if I change any property through ecc_agent_property will change for all (multiple) MID servers...
Hello, I've been asked to populate our Wireless Access Points into the CMDB. I know that we could connect via API and fetch data from the controllers, but the network team is actively migrating to new Cloud based controllers. Because of this and ot...
Hi all, We have a few issues with our WinRM/JEA discovery, I must say, I'm not a fan, seems very fragile. One of the issue we are working with Microsoft to fix. The other we have no lead on yet. We have also followed all the steps to confirm the mi...
Hi Folks, I have set up an AWS Management to Members cloud discovery using the provided article. This is a credential-based cloud discovery, and I am using the master account's credential. While I can successfully pull the data from the Management ac...
I'm curious to learn more about the TuneUp accelerator for CMDB. Has anyone in this group taken part in this program? What is the cost? Are there metrics or steps that can be run as a kind of "poor mans" approach to the evaluation? How long does the ...
FQDN are not populated for Printers via ServiceNow Discovery.Can someone help clarifying if it comes OOB or custom patterns are needed?
Hi all,I want to create a new role such as discovery_reader, and let users this role to see the Horizontal Discovery Log details. How can I configure this?I have created read ACLs in discovery_log and sa_discovery_log_history table.users can open the...
As someone working in the #custom mobile app development company , I’ve seen firsthand how important it is to choose the right team for your project. Many companies promise top-tier services, but only a few truly deliver on innovation, functionality,...
Hello Community, Would like to ask if there is any benefit installing ACC Agent on our Servers (Win and Linux). We already have ServiceNow agentless Discovery for all Servers. We will be implementing Software Asset Management (SAM Pro) module. ACC ...
Hi I have a large amount of discovery errors and I am trying to resolve the larger groups with the same error. I have a huge amount of 'Host is active, but unable to classify' errors. I searched for the effected IPs in the CMDB to see if Discovery wa...
I have a number of HP printers configured with SNMPv3 that I can SNMP walk without error using our ServiceNow credentials. However, it appears information like Serial Number and Model are not always where I think Discovery is looking (based on ECC Q...
I am trying to create a Tag Key & Value Policy that looks at the value for the key "altci" and checks against the cmdb_ci_service_discovered table to see if that value matches an existing record on the cmdb_ci_service_discovered table I am not sure ...
