Host Data Collection showing "Collection Failed" in ACC

shashankupa
Tera Contributor

3 weeks ago

Why the host data collection field is showing "Collection Failed" while status is still Up and Data collection is on in ACC agent table ?

Can anyone tell me what is the reason behind that and how to troubleshoot that. 

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pr8172510
Kilo Sage

3 weeks ago

Hi @shashankupa,

 

ACC Agent Status = Up only confirms that the Agent Client Collector is connected and communicating with the instance. It does not guarantee that Host Data Collection jobs are completing successfully.

 

If Host Data Collection = Collection Failed, common causes include:

  • ACC plugin/capability issue on the host
  • Credential or permission problems on the endpoint
  • Failure in a specific Host Data Collection job
  • Network/firewall restrictions preventing collection commands
  • ACC pattern/script execution errors
  • Insufficient OS privileges for the ACC service account

 

  1. Open the ACC Agent record and review:

    Host Data Collection Status
Last Collection Time
Collection Error Details

  2. Check:

    All Connections > Agent Client Collector > Agent Health

  3. Review ECC Queue records for failures:

    ecc_queue
  4. Check ACC logs on the target host.
  5. Verify the required capabilities are installed and active on the agent.
  6. Review Discovery/Observability logs for the specific collection task that failed.

A host can remain Up while one or more collection tasks fail, resulting in Collection Failed status.

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shashankupa
Tera Contributor

3 weeks ago

There are two errors showing - 
1. Unable to download ACC plugin
2. Data collection encountered an error
What to do now ?

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