How are De-Duplication Tasks Created?
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04-10-2020 06:14 AM
Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management... and references the need to choose a de-duplication tasks. In my personal dev instance I don't see any and on the documentation for de-duplication tasks it seems like these should be generated automatically by some means. My question is where do the rules for creation of de-duplication tasks live/how are they created? And am I even correct that there is a rule set somewhere that defines when these task get created automatically? Thanks.
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04-10-2020 08:37 AM
You will need to setup CMDB Health dashboard.
https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/configuration-management/...
You will need to run the jobs that will review CMDB and create de dup tasks if dups are foudn.