how can i change the url id in employee center catalog item?

[NelishaJ]

https://dev292236.service-now.com/esc?id=sc_cat_item&sys_id=7198552237b1300054b6a3549dbe5dea

i want to change the id. i want catalog item should be open in another id. is it possible n employee center

[Rushi Savarkar]

Hello @NelishaJ 

In which ID would you have to open the above catalog item?

[NelishaJ]

in my service portal there's already one id that is catalog_item in that i want to open

[Rushi Savarkar]

@NelishaJ 

I assume that the "catalog_item" is a portal page. 

First, check manually by replacing the URL like below:

https://dev292236.service-now.com/esc?id=catalog_item&sys_id=7198552237b1300054b6a3549dbe5dea

If above link is working and opening the catalog item then you can follow the below steps

You can create a content item of type External Content. Add the above URL in the URL field. Add that content item in specific catalogs and category. 

When you click on the content item, you will be able to see your catalog item opening in catalog_item ID

[NelishaJ]

Hey, thanks i found this new thing.

but i want to open my catalog items in the specific page but it's taking sc_ca_item only as it's default. can this be happened from backend?