Realtime monitoring tools help you to monitor the real-time state of your IT infrastructure. Some of the tools like SolarWinds, Dynatrace, CAutomic help you to achieve this.
Integrate these tools with ServiceNow Event Management capabilities to generate events and alerts which in turn will help you in auto remediation of any IT issues. This would basically involve launching a orchestration workflow/Create an Incident or suggest an KB article. By this you would basically reduce the downtime/Outage of your business application/s.
