How do I set a custom homepage as the default for an assignment group?

alanpierce · ‎05-11-2016

Hello.

We're implementing ServiceNow for our service desk and I'm trying to do something that seems like it would be simple - create a custom home page and make it the default page for a specific group of fulfillers. I've created the page, but I can only seem to assign it to one user, rather than to a group. Am I missing something? Related to this, it appears the page cannot be assigned to anyone if you want to edit it, and after setting what fields I want to show in each guage/filter, it only shows three fields when the user access it.

What am I missing? This seems like pretty basic stuff. Any help would be appreciated.

Thanks,

Alan Pierce

Ithaca, NY

Chuck Tomasi · ‎05-11-2016

From the list filter, use a filter "Name | is | homepage" to check and see if anyone already has a default home page set.

Use the "New" button at the top to create new records. You'll need to know the sys_id of the home page, which is why I like to set one record (e.g. MINE) to that value to use as a reference.

View solution in original post

Rob Sestito · ‎09-21-2017

Hey Chuck,

I know this is over a year old - but I needed to comment to see if I could get some direction with this as well.

We have made a Homepage that is specific for our ERC team. I copied the sys_id from that homepage, went through all users under user preference and changed the value to their homepage to the sys_id that comes from the newly created homepage for the ERC Team. however, this auto changes each time they look at one of their own costume homepages and therefore is no longer their homepage they see when they log in.

What is needed in order to make this newly created homepage for that particular team be the first thing they always see when logging in, no matter what?

Thanks in advance if you are able to direct me with this!

-Rob

Chuck Tomasi · ‎09-21-2017

Since it's a User Preference Robert, the only thing that comes to mind is a business rule that changes it back to the original value (the one you set) if someone tries to change it to something else. Your (BEFORE) business rule would have to only trigger if they are a member of your ERC team. The condition would look something like:

current.name == 'homepage' && current.value.changes() && gs.getUser().isMemberOf('ERC')

And the script would be something like this:

(function executeRule(current, previous /*null when async*/) {

current.value = previous.value;

})(current, previous);

Rob Sestito · ‎09-22-2017

Thanks a lot for responding Chuck!

I will look into this.

Appreciate it!

-Rob

Chuck Tomasi · ‎09-22-2017

You are welcome. It might help others if you mark my response "helpful" so others can find it easier if they have a similar question.

Rob Sestito · ‎09-22-2017

I will gladly do so!

-Rob