How do you set the CI of a catalog item?

[geek1]

I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case.

How would I get my form field configuration_item to populate that field on the requested item?

[gaf627]

Hi Wendy,

Yes, we did.   Sorry for not posting.   My script was pointing to the wrong field.   We added configuration item field to the Catalog Item and then added a Run Script to the workflow being used by the catalog item.

current.configuration_item = current.cat_item.u_configuration_item;

Let me know if you need more information.

[Wendy Peterson]

Thanks I can actually do that what I thought you were doing is updating it with a variable which i want to do. I can add it at the request level but it's letting them pick from a variety and then I want it to update the configuration item with the item they pick in the catalog request. By doing what you did I would need to do an order guide and then have them pick the variable and then have it open each of the requests. I thought there might be an easier way. Thanks

[gaf627]

Sorry, maybe I misunderstood.   By adding the field on the Catalog Item, the CI is specific to that Item and the user never sees it on the catalog request.   We chose not to use a variable for the user to select.  

[Bhavesh Jain1]

I agree with Mike. One small change in the code.

In the run script actiity, write below code :

current.configuration_item = current.variable_pool.v_configuration_item;

current.update();

variables needs to be replaced with variable_pool for server side scripting.

[mike_pryor]

Actually you do not have to use variable_pool for server side scripting.   You can use current.variables in a workflow "Run script" activity

http://wiki.servicenow.com/index.php?title=Scriptable_Service_Catalog_Variables

Server Scripting > Scriptable Service Catalog Variables

You can use scripting to reference any variables used by a request item from any table, referencing them as:

current.variables.<variable_name>

Also, there is no need to use current.update() in a workflow "Run script" activity.

Utility Activities - ServiceNow Wiki

Note: All changes to current are automatically updated. There is no need to call current.update()