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Windows Server Discovery Failing Despite Valid Credentials

We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...

Arjun69 by Tera Contributor
  • 841 Views
  • 2 replies
  • 0 helpfuls

Alert is created even though no event rule is applied

We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...

masahironaka by Tera Contributor
  • 5370 Views
  • 9 replies
  • 8 helpfuls

Impact representation on a service map

Hi, About the service maps and the impact propagation in this map, I've a requirement where the customer want to represent not only the severity (major, critical,... ) of an alert but the risk level in which the service is running.For example, if a s...

Amar_Be by Kilo Sage
  • 1165 Views
  • 2 replies
  • 0 helpfuls

failed to install pattern designer

failed to install pattern designer on a zurich instance PDI andfailed to install servcenow integration installer on a zurich instance PDI

chantalb by Tera Contributor
  • 812 Views
  • 2 replies
  • 1 helpfuls

Event Field Mapping

Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...

GarrettCh by Tera Expert
  • 2539 Views
  • 4 replies
  • 0 helpfuls

De-Duplication tasks and Archived CIs

Hi,  We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...

Canjura by Tera Expert
  • 1154 Views
  • 3 replies
  • 0 helpfuls

Alert correlation based on CI class and support group information

We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...

SomankT by Tera Contributor
  • 825 Views
  • 1 replies
  • 0 helpfuls

Discovered Devices Trend not visible

Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?  

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Doci1 by Kilo Sage
  • 1303 Views
  • 4 replies
  • 0 helpfuls