Forum Posts
Resolved! Alert configuration
I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...
Resolved! Error: : An execution timed out with timeout of 600 SECONDS (Intune Integration) ?
Error executing script : org.mozilla.javascript.JavaScriptException: com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 600 SECONDS (sys_script_include.6a4e0342773310102dfb23446810611c.script; line 615)
how to supress mid server down incients over weekend
Hi Everyone,We have a scenario where incidents are being generated whenever MID Servers go down. These alerts are triggered through the MID Server down script. We would like to suppress the creation of these incidents during weekends since that perio...
Error Code: SSH authentication failed. Verify that credentials have been correctly defined for host
I am receiving this error message when attempting to map a application "SSH authentication failed. Verify that credentials have been correctly defined for host " any suggestions as to the resolution. Thanks in advance.Natalia
How many phases about discovery?
1,scanning2,classification3,identification4,exploration
"Where /R \"D:\\Program Files\" Grafana-server.exe" change this command to dynamically to get value
Hi Team, can you look help on this query pleaseIn ServiceNow discovery patterns set commands "Where /R \"D:\\Program Files\" Grafana-server.exe" change command to dynamically to get value in ServiceNow Discovery Patterns
How to exclude the AD groups/any from the teams view workspace list
HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...
Service Mapping not discovering backend and database running on Kubernetes
Hi Community,I am working on ServiceNow Discovery and Service Mapping for an internal application hosted on our company servers.When I create a service mapping entry, I am able to get partial results, but the backend components and database are not d...
ServiceNow Event Management - Bi-directional integration with Servicenow
Hi All,Need a help to understand whether bi‑directional integration is supported using ServiceNow Event Management for SolarWinds. If supported, kindly advise on the configuration steps to be followed; otherwise, please share any limitations or const...
Resolved! How can we know which Discovery Credentials are used?
Hello All, In my environment, I have around 75 credential entries (Includes both valid and invalid credentials) in Credential table(discovery_credentials). Can anyone suggest me how to find out which credentials are used for discovery schedules? Not...
Discovery commands and Storing Credentials in ServiceNow
Question 1----------------Is there a page on Docs that show what commands are used in Discovery just like these two pages for Service Mapping?"Service Mapping commands requiring a privileged user"https://www.servicenow.com/docs/r/it-operations-manage...
Year on Year report on incident table
Hi All, I have a requirement to create a YOY report on incident table. Can anyone help me how can i create this report from the standard reporting or from some other way from Performance analytics.
Is it a good practice to discover and record containers in the CMDB or should we leave them
Is it a good practice to discover and record containers in the CMDB or should we leave them and discovery only pods, images, services and workloads?When you discover containers how do you manage stale ones? Is there an default staleness rule in the C...
How does Cloud Discovery handle Azure VMs with multiple NICs/IPs via a Management segment?
Hi Community,I have a question regarding ServiceNow Cloud Discovery behavior for Azure VMs with multiple network interfaces.Scenario: I am discovering Azure VMs using a MID Server. The target VMs are multi-homed and connected to two different network...
