Flow Query
i want to send approval again again on requested item untill the user manager is empty using flow service now
Forum Posts
Resolved! Network stale handling ! is Auto retire right choice ?
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...
Certificate inventory mgmt question
Hi All, Is it necessary to have discover "installed certificates" when we have unique certificates discovered via CA? When unique certificates are discovered via CA based discovery, will that also discover installed certificate in installed certifica...
Resolved! Event Management: Threshold Breach Alert Remains Open After Clear Event
Hello, In Event Management, when an alert is generated due to a threshold breach, I notice that even if an event with Severity = Clear is received afterward, the alert is not closed. Is this expected behavior?Do I have to rely on the IDLE time settin...
Integrate Azure Monitor with OAuth authentication
As I am following below document for Integrate Azure Monitor with OAuth authentication While integrating with a different tenant ID, the integration is successful and events are being received. However, when configuring the same OAuth entity again, I...
Resolved! Service Mapping Queries
Hi All, I have few queries regarding Service Mapping:Can I include relationships in the map like windows server to vminstance?How can I exclude decommissioned vminstance or servers from the map?In the mapping, how can I specify which classes I want t...
Duplicate location clean up
Hi All, In location table(cmn_location),There are duplicate locations based on same names and this is referenced in other tables like incident ,cmdb, change etc.What should be the best approach to deduplication or clean up the locations .Would it be ...
Resolved! Fetch Additional Fields from Source via Service Graph Connector for Intune Integration
Hi,I am trying to fetch information from Intune to ServiceNow using Service Graph Connector and for that followed the guided setup. Now, as per the out-of-the-box solution, it is not fetching a few fields for e.g Last Scanned Date. How can I customiz...
Discovery without RPM
Hello!The client I'm working with, unusually, installs software on Linux Servers without RPM. Therefore, horizontal discovery isn't detecting the software installed on these endpoints.I'd like to recommend ACC-V as an alternative in this case. But I ...
AWS cloudwatch event integration with ServiceNow
There's a requirement to integrate AWS events with ServiceNow for event management. I have used below link to configure the topic in AWS. link: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-management/ta...
OEM Discovery
Hi All, I'm wanting to import OEM data to CMDB, has anyone setup or has example discovery for importing OEM data, for example hostnames, Ip addresses, tags, etc,.. from OEM - with the possibility of using OEM's emcli commands? My OEM knowledge is lim...
Huaweir Devices Discovery/Integration
Hi All, Has anyone done the discovery of Huawie devices? Be it swtich, firewall, VM, Vsphere etc.. And has anyone integrated to their available solution to fetch the inventory and update in ServiceNow?
Resolved! ACC-V Software metering - Osqueryd install script
Hi all, I am working on using ACC-V (Agent Client Collector) to get data on installed software usage and metering. Having addressed the pre-requisites I now need to install the Osquery daemon on a test laptop. I intend to use the script provided in...
Need Guidance on Service Graph Connector for Microsoft Azure
Hi Team, I am new to Service Graph Connector (SGC) for Microsoft Azure and would like some guidance to understand it better. Specifically, I am looking for: Step-by-step process to set up and configure the Azure connector in ServiceNow (from Azure ap...
How discovery discover CIs in Converged Infrastructure (cmdb_ci_converged_infra) class?
Hi All,We have a requirement to discover the Converged Infrastructure Devices and currently the Converged Infrastructure are getting discovered in ESX Server or Nutanix host depending on the device. However, there is a class for Converged Infrastruct...
