Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...
Hi folks, I am using Service Graph connector for AWS to import data from our AWS to ServiceNow. However, currently I face a problem that I do not know how to configure to filter which AWS data should be imported to ServiceNow and which is not as by d...
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...
Hello Everyone,I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:Error:Connection test failed: TypeError: Cannot ...
Hi, Please find the Below Screen shot and let me know the solution for this repeated issue, which is AMB Client Disconnected after connecting.
Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?
Hi All... We decided to give Event Rules Thresholds a go.After reading the documentation, which says it will use the "number of occurrences over a specified period", we discovered this wasn't true, and instead it uses the "specified period" as a roll...
I am trying to update CMDB data for Servers using Datadog. I have successfully installed "Service Graph Connector for Observability - Datadog". I have used ServiceNow Guided setup for configuration. https://www.servicenow.com/docs/bundle/xanadu-serv...
Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...
Hey anyone of you who have worked with Extension Sections in pattern designer.I am trying to Set values to install_status and operational_status depending on the Azure Subscription state (cmdb_ci_cloud_service_account)Here is what I am struggling wit...
Hiwe have few use cases for Service Mapping we a bit struggling, all of them are on-prem apps:1. Entry points - for some apps, the app owner is not able to provide any URL/TCPWhat should we do? What questions to ask or other info the gather?2. DHCP, ...
I searched but i did not find anything related to any others finding a work around to use Discovery on finding Liberty App Servers on AIX host? Has anyone created their own custom pattern?
How can I recognize pin pads and IP phones during ServiceNow discovery or how can I discover these things are not natively recognized by ServiceNow Discovery because most do not expose standard management protocols (like SNMP, WMI, or SSH).
When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...
