How does Discovery assign computers to specific users?

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paulshargorodsk
Kilo Explorer

‎03-11-2016 02:32 PM

We use ServiceNow Discovery to populate our CMDB with computers, laptops, servers, and other gear. I notice that from the very start it seems to automatically identify the primary user of computers and assigns them in the CMDB, which is very useful for many tasks and reports. However this is only true for around 2/3 of the computers it discovers. Does anyone know how it identifies this information? I'd love to know if its something we can manipulate on the computers.

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doug_schulze
ServiceNow Employee
ServiceNow Employee

‎03-11-2016 03:17 PM

That happens in the OS Information probe.   We take the user/last user logged on and look up the users table in service now, if theres a match then we assign to the computer to that user..


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doug_schulze
ServiceNow Employee
ServiceNow Employee
In response to paulshargorodsk

‎03-11-2016 07:08 PM

Paul, yep this is "the hunt" which makes any proper 'geek', "geek"   the one time I had a challenge in this space is that a certain domain that one of our discovery friends had would return differently then other domains in their environment.   We saw that in the return as I mention above.   A few tweaks to the OS info sensor and we were able to account for the difference and all looked up equally.   Best advice; look at what works, look at what doesn't , look at what the sensor expects and the answer should reveal itself..  



Do let us know how it goes


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