It is assumed that all IP addresses obtained are registered in the cmdb_ci_ip_address table.A column in this table.・Configuration Item・NicRecords with these two items set to "empty" are considered unnecessary and can be deleted.(First of all, is this...
Hi Everyone,Would just like to ask if there is an ability to get the list of installed software in a Citrix Workspace VDI to input in the Software Installations table. I did see there is a Citrix Connector but it looks like it is only for ITSM. Does ...
Hello Team,I'm new the ITOM process, I would like to know what are the pre requests to build a ServiceNow Mid Server.
Hi, what do you mean by Outages? How does Outages different from Incident, Problem & Change.What does these Outages Tabs in service mapping window mean? On which table we can see the Outage records? Thanks,Umashankar
Hello all,Can anyone please let me know as per your expertise that through what classifier is the pattern "Azure Resource Inventory (LP)" is triggered?I have created a custom pattern for "Azure Resource Inventory (LP)" and want to trigger the custom ...
Hello, I will start off by saying that my scripting skills are probably my weakest area in ServiceNow. I have a scenario where I have created a custom Discovery Pattern that is discovering an HP iLO (physical card installed on a server that allows re...
Hi, On many Windows Servers discovery pattern logs I see this error which is preventing the server to be discovered. I have already added/enabled the following IRE properties to true -glide.identification_engine.update_without_switch_enabled, glide.c...
Hi All, In the check definition that performs agent discovery, only interval exists.The customer wants the acc-v to operate at a certain time.For example, if a customer wants acc-v to operate at 02:00am every day, they can put 1day in the interval fi...
How to use this feature? When I look at the CI record using the "Multisource Data Preview" link on the CI record I was expecting to see three columns. The attribute, the value and the discovery source. I only see two - the attribute and the value. Ho...
Hello,i'm on Service mapping fundamentals , Lab 5.1, in the section "C- Modify an Existing Discovery Pattern", is is requested to enable Debug Mode on the entry point URL: http://198.51.147.201, but I get the error : 198.51.147.201 is unreachable at...
When enabling Life Cycle sync and migration, CI's without an asset are updated based on the Life Cycle mapping table. When a new CI is created from discovery and has no asset, the Install Status is set to Installed and no life cycle fields are popul...
Hi all,Have an issue with Linux server os version (os_version) that keeps changing/fluctuating with every discovery. This started to appear after upgrading to Utah (patch2-hotfix4). Have not seen it before. And since we use distribution version, ie 7...
Hi All,we have ran discovery on windows server ,However discovered relationship CI's from different classes such as file system, NAS file system, memory module and disk and Disk Partition are not visible in CI downstream/upstream section, but we can ...
Hi All, There is an item marked with a 'key' among the CI attributes of the discovery pattern.(ci_port, config_file etc)What does it mean?
I need system to send a notification to End User/Desktop Product Owners based on the Product EOL/EOS dates. As an end user would like to receive a notification when a product breaches EOL / EOS. need some advise and help on script and approach
