How does Discovery know which Hardware Model to attach to? Does it / Should it / Can it use Model Number (Manufacturer Part Number)?
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09-22-2016 10:28 AM
In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number. If we do populate our Hardware Models with a Model Number - do you create one with a "Generic" model number for those that are Discovered and/or loaded without a Model Number (Part Number)? Wow, I hope that made sense.
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Discovery
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Service Mapping
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03-09-2017 04:40 PM
So, when discovery comes in - it should match - and your models should already be there - are you saying the problem is with when there is not an asset record already there for it to match?
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03-09-2017 04:53 PM
It's been a bit since I last looked. we've had new models created by discovery where one exists. typically it's a deviation in model or manufacturer (Hewitt Packard vs Hewitt-Packard sort if thing). however we've seen CIs match model for up to two weeks in discovery (every 3 days) then all the sudden create a new model and now we have TWO groups of assets under two models
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03-09-2017 04:57 PM
YUK - we haven't seen that - or I haven't caught it yet - ugh.
We have a new process going in soon with some more focus on model management - I'll be sure to keep an eye out on that.
