I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and r...
I have a request from our hosting team that has been eluding me, How to Discover and Manage SSO Certificates from Entra ID (Azure). Is there any method in ServiceNow to do this? So far my searches and queries have yielded nothing on the subject.
Hi Team,I am trying to trigger a BR on a multisource data table when the discovery source is servicenow and updated field changes but I observed the BR is not triggering at all after the "updated"(sys_updated_on) field under multisource data table is...
Hi, we're in the process of implementing Certificate Inventory & Management.One big questionsmark for me is how we can automate the delivery of the generated Certificates. Does Certificate Inventory & Management support ACME as a Server, so that i ca...
I am using Tanium Service Graph connector, but I cannot tell what CI identifier was used to populate the CMDB, so I can't easily try to adjust the identifier rules.
Hello Expert. I have a query regarding Alert Flapping. I have requirement where requested to change in flapping config as image attached: Is this best practice to change and what are Cons and Pros if we change the properties values as above? We have ...
Manager from 24/7 team would like to have a report on the level of Alerts being resolved by users or automatically. But since Alert record is overwritten every time - either by an event or closed by user in incident - what is the best way/preferred ...
In this guide, we'll learn how to customize Discovery Patterns in ServiceNow.Discovery Patterns: Discovery patterns are predefined or customized sets of instructions used to automatically identify, classify, and gather information about assets and co...
Has anyone successfully been able to point your ACC agent to a different ServiceNow instance via the ITOM Cloud Core (mid server less architecture)? For example, we installed our ACC agent on a windows laptop and configured it via the out of the box ...
ServiceNow Asset Discovery and Agent Client Collector (ACC) are critical components for IT implementors managing ServiceNow environments. Together, they offer powerful capabilities to automatically discover and monitor assets within the IT infrastruc...
Hi everyone, I'm trying to discover all the PLUGABLE DATABASE under the Oracle Instance so I was looking at this documentation Oracle Database 12c discovery but it's not clear, at least not for me, what these Applicative Credentials are. I understand...
Hi, I posted a question a few months ago and was able to find the solution to my issue. I have seen this question (its about oracle catalog discovery) from many other users, but never saw a resolution. I figured it out, and wanted to comment on my ow...
I have 3 'organizations,' each with a different ACC API key, with agents that connect to the same MID Server. I am looking for a way to determine which Agents are with which organization and as far as I can tell the only solid way to figure that out...
I've configured environment variables for http_proxy and https_proxy and can successfully run the Curl tests so I know for a fact that those are using the proxy.The ACC Agent log shows a successful connection to the backend URL but stops at 'Requesti...
Hi Community, I have a requirement where a manager would like to be BCc'd into every email that goes to their team from the system. The notifications are generic ie. Send an email to the assigned to when they have been assigned a request. The manager...
