How to add hyperlink in close notes of a task in workflow

[spandana kalla]

Hello Community,

Actually as per my requirement i need hyperlink in close notes of a task . I have written script for this, but its working for work notes , i need hyperlink in close notes . This script is working fine in work notes , but in close notes i am not gettimng hyperlink . please help me with this. @Mohith Devatte 

Script i have written :

var req_for = current.request.requested_for.getDisplayValue();
var url = 'https://conagra.service-now.com/sp?id=sc_cat_item&sys_id=ce75036adbed4950ed38a9c8139619b1&referrer=popular_items';
var linkName = 'link';
var msg = '[code]<a href="' + url + '">' + linkName + '</a>[/code]';
task.close_notes = ' User ' + current.variables.requested_by_zid + ' has been added to ' + current.cat_item.group.getDisplayValue() + ' as requested.Software pushes automatically and user may need to kick off the install if the software is still in the software center.  To do this, go to the windows search bar in the bottom left and search for software center.  Go to the pending installs tab and initiate the install.  If there are still issues, please open a helpdesk ticket for further troubleshooting assistance. '+msg ;
task.work_notes = ' User ' + current.variables.requested_by_zid + ' has been added to ' + current.cat_item.group.getDisplayValue() + ' as requested.Software pushes automatically and user may need to kick off the install if the software is still in the software center.  To do this, go to the windows search bar in the bottom left and search for software center.  Go to the pending installs tab and initiate the install.  If there are still issues, please open a helpdesk ticket for further troubleshooting assistance. '+msg ;

Thanks,

Spandana.

[spandana kalla]

@Mohith Devatte 

[spandana kalla]

@Mohith Devatte 

Is there any update?

[Mohith Devatte]

@spandana kalla 

can you try removing the condition in the wait for condition activity and put the script below

answer = false;

var rec = new GlideRecord('sc_req_item');
rec.addQuery('sys_id', current.sys_id);
rec.addQuery('state', 'your closed complete state choice value'); // check if any approval for this RITM is in closed complete state
rec.query();
if(rec.next()){
answer = true; 

}

[spandana kalla]

@Mohith Devatte 

While testing it's showing error in run script . can you please say where exactly the error is 

[Mohith Devatte]

the error is visible when you open workflow context by clicking show workflow in RITM can you send the screenshot of it ?