How to add hyperlink in close notes of a task in workflow

[spandana kalla]

Hello Community,

Actually as per my requirement i need hyperlink in close notes of a task . I have written script for this, but its working for work notes , i need hyperlink in close notes . This script is working fine in work notes , but in close notes i am not gettimng hyperlink . please help me with this. @Mohith Devatte 

Script i have written :

var req_for = current.request.requested_for.getDisplayValue();
var url = 'https://conagra.service-now.com/sp?id=sc_cat_item&sys_id=ce75036adbed4950ed38a9c8139619b1&referrer=popular_items';
var linkName = 'link';
var msg = '[code]<a href="' + url + '">' + linkName + '</a>[/code]';
task.close_notes = ' User ' + current.variables.requested_by_zid + ' has been added to ' + current.cat_item.group.getDisplayValue() + ' as requested.Software pushes automatically and user may need to kick off the install if the software is still in the software center.  To do this, go to the windows search bar in the bottom left and search for software center.  Go to the pending installs tab and initiate the install.  If there are still issues, please open a helpdesk ticket for further troubleshooting assistance. '+msg ;
task.work_notes = ' User ' + current.variables.requested_by_zid + ' has been added to ' + current.cat_item.group.getDisplayValue() + ' as requested.Software pushes automatically and user may need to kick off the install if the software is still in the software center.  To do this, go to the windows search bar in the bottom left and search for software center.  Go to the pending installs tab and initiate the install.  If there are still issues, please open a helpdesk ticket for further troubleshooting assistance. '+msg ;

Thanks,

Spandana.

[spandana kalla]

@Mohith Devatte 

[spandana kalla]

@Mohith Devatte 

[Mohith Devatte]

@spandana kalla  please remove +msg variable that you wrote at the end of the script while assigning value to task.work_notes

msg variable is not declared any where

[Mohith Devatte]

@spandana kalla  please mark my answer helpful or correct if it helped you

[Mohith Devatte]

Hello @spandana kalla ,

As Aman said Its a string field and  it will not accept clickable hyperlinks

But  for workaround please refer this article 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0759336

Please mark my answer correct if it helps you