How to Automate New User Account Creation requests for Airwatch with Orchestration

raveena2
Kilo Expert

‎08-19-2016 02:35 AM

Hello All,

I came across the requirement from a customer to automate requests of New User Account Creation for Airwatch. I'm new in Automation and Orchestration, please help me out for the below queries..

  • Can we do it with Orchestration ? Since I have gone through the community and wiki, got to know this is done through REST API.
  • If user requests for new account from service catalog of snow, how the process begins of creation of account. I need approval form the manager than I can create the account. but when it comes to interaction with servers and DB how this is done. I mean the flow to achieve it.
  • From where do the Snow gets the data of requested person to create an account automatically.,In our present system we use domino directory to fetch the details of user.

Please help me out with the technical Challenges and the best practises to implement automation.

Thanks & Regards,

Raveena

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Robert Beeman
Kilo Sage

‎08-19-2016 01:29 PM

Hello Raveena,



We did an AD integration with Airwatch and when we provision the user with ServiceNow Orchestration we are just adding AD groups. We also built out a REST integration just to experiment with. It was pretty easy to configure. Someone else on the community used the Airwatch API to populate their CMDB and that looked pretty cool: Update your SNow CMDB from Airwatch


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swapnilagrawal
Kilo Contributor
In response to Robert Beeman

‎08-21-2016 07:58 PM

Hello Robert,



As of now customer is using Domino Directory (Lotus Notes), how can we do it with the help of Orchestration ? Shall we need to integrate DD with orchestration ?


or this has to be done with REST ?


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