How to build a report that shows all work assigned to me
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07-14-2015 09:48 AM
Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend. Any assistance provided will be greatly appreciated.
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Service Mapping
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07-14-2015 10:39 AM
That you'll need a Metric Definition to define most accurately. Other wise you'll get into trouble where people have closed tickets that are assigned to others.