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01-22-2024 09:09 AM
Hi,
I have a requirement that I need to get the holiday dates mentioned in the cmn_schedule table name Bank holiday in that list of holidays will be there, if any Security Incident is created with in that bank holiday time it should create a automatic itsm incident and should assign to xyz team.
Can you please guide me how can I achieve.
Solved! Go to Solution.
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01-22-2024 11:34 AM
Hi, have you looked at the GlideSchedule API?
GlideSchedule | ServiceNow Developers
Depending on your schedule configuration it may be possible to utilize isInSchedule() to validate your requirement.
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01-22-2024 11:34 AM
Hi, have you looked at the GlideSchedule API?
GlideSchedule | ServiceNow Developers
Depending on your schedule configuration it may be possible to utilize isInSchedule() to validate your requirement.
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01-25-2024 03:25 AM
@Tony Chatfield1 thank you, I have gone the glideschedle api and has completed my requirements
.