Avoid creation of incidents for secondary alerts when an incident already exists for the primary alert.

[Aakanksha B]

Hi,

There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. 

Checked with the below property, It is already enabled on instance.

• evt_mgmt.avoid_int_enabled

Thankyou.

Aakanksha B

[Sajilal]

Check this we had an issue in the past which got resolved. Hope this helps!

https://hi.service-now.com/kb_view.do?sysparm_article=KB0755140

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Ashutosh Munot1]

Hi,

If the flow for this is in place then the above HI article will help you alot.

Thanks,
Ashutosh

[Aakanksha B]

Hi Saji/Ashutosh,

Thankyou for the response.

I went through above mentioned KB. I have done the configuration as mentioned but still it is creating different incidents for primary and Secondary alerts.

Let me know if I am missing something..

Thankyou,

Aakanksha B.

[Ashutosh Munot1]

Hi,

Can you check which flow is getting triggered for this Alerts? check alert execution list.

Thanks,
Ashutosh