How to change the URL of service now instance?

[BhaveshJain]

Hello All,

We would like to change the URL of our production instance.
Old URL: https://companyprod.service-now.com
New URL: https://my.company.com

After the new URL is created,the old should also continue to work.

Please help on what should be done to perform above action.

[w_bouwer]

Hi Bhavesh,

Aren't you looking for a redirect service? Just get a new domain name and let it redirect to the old url? If you Google URL Forwarding or URL Redirecting, you should get plenty of hits that would help you further.

This is actually not a feature from within ServiceNow, nor is it for security reasons possible to do this via scripting.

Regards,

Wesley

[ebraun]

Bhavesh --

Were you able to find a solution?

[craigtalbert]

I asked about doing something similar back in April of this year, and what was suggested was to create an on-site proxy server that resolves to the desired address that proxies HTTP traffic over a VPN tunnel to your ServiceNow instances. Below is text is from the ticket:

My question:

"We'd like to create A records on our name servers to point subdomains servicenow.colorado.edu, servicenowtest.colorado.edu and servicenowdev.colorado.edu to related instances at your datacenter.
A couple of questions regarding this, I'm noticing that the three currently resolve to 199.91.140.100, so it looks like the changes would also need to be reflected in the virtual host configuration information on Tomcat. I'm also not sure if your instance of Tomcat supports SNI. If it does we'd like to keep the SSL certs for colorado*.service-now.com domains in place in addition to adding SSL certs for the servicenow*.colorado.edu domains. If not, we'd prefer to use the colorado.edu subdomains."


ServiceNow's recommendation:

"If it is desired to not have "service-now" in the URL, a web server can be setup on the customer's side, which will answer for requests to the 'https://supportcenter.liz.com' URL. The suggested setup for this will be that the customer-side web server will proxy the request for the URL to the proper application server on the Service-now side. This request (web server -> application server) will need to come across a VPN connection into the Service-now datacenter. In this example, requests to https://supportcenter.liz.com are proxied to https://lizclaiborne.service-now.com/ess on port 16015. This connection to an application server MUST traverse a VPN connection into our datacenter.

"If a VPN connection can't be done, a rewrite condition can be setup in your web server that will proxy a request to our web server. For example requests to https://supportcenter.liz.com will be proxied to https://lizclaiborne.service-now.com/ess.

"Both of these work, but the first one will eliminate the connection to one of the two web servers.
There are settings within the application that will allow you to change the links within the application. You could also set the base URL by modifying the glide.servlet.uri property as described here:
http://wiki.service-now.com/index.php?title=Navigating_by_URL"

[ryan_dinwiddie]

I know this is an older thread, but was anyone successful in changing the SN url using the proxy option?