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Processing of Open Telemetry Data in NOW for ITOM Event Management

Hello Community, I am reaching out to you to seek a suggestion on processing of Open Telemetry Data in NOW.My Org has a good implementation of ITOM Event Management and have many Monitoring/Observability solution integrated.As ServiceNow cannot proce...

Piyush26 by Giga Contributor
  • 428 Views
  • 1 replies
  • 0 helpfuls

Handling OpenSSL Vulnerability in ServiceNow ACC

Question on the critical vulnerability in the ServiceNow Agent Client Collector (ACC) related to its use of an outdated OpenSSL version (1.0.2zg). We are currently on ACC version 3.4.0, and I’ve seen that version 3.5.0 still embeds this older OpenSSL...

PaulMcD by Tera Contributor
  • 594 Views
  • 2 replies
  • 1 helpfuls

Unable to opy from Ebook

Hello,I hope you are doing great,I am reading an ebook of a course in servicenow university, but I can't copy from it : does someone know how to do,  to be able to copy from it ? I tried to deactivate javascript on the browser , but the whole ebook d...

yasserbouat_0-1747039386238.png yasserbouat_1-1747039486129.png

Resolved! GRC

Hello,I hope you all are doing great,I heard about GRC concepts in servicenow, and I want to learn it from beginner to advanced, but when I searched about it I found many courses and I didn't know from where to start : can someone please suggest me a...

yasserbouat_0-1746873278838.png

Unable to find valid certification path error

Hi, We are seeing below discovery warning message logged by 'CimProbe' during ESX Servers discovery. I have verified the ServiceNow KB articles related to this type of error but those do not clarify about this issue during discovery. Any ideas about ...

Bommera by Tera Contributor
  • 1177 Views
  • 5 replies
  • 0 helpfuls

Discovery schedule using the wrong mid servers

I have a schedule for on prem servers that is canceling because it has gone past the max run time. In looking at the Discovery Status, Discovery is trying to use two mid servers that are not part of the cluster the schedule is pointing then to use, a...

Discovery Admin Workspace settings not sticking

In Discovery Admin Workspace, under Settings, my Configure time scale selection and the ability to enable Anomaly detection does not save. Anyone else have this problem or are aware of this issue? Steps taken:Workspace > Discovery Admin WorkspaceClic...

nebula by Tera Guru
  • 571 Views
  • 1 replies
  • 2 helpfuls

Storage server error warning

Hi Experts, While discovering the storage server got the below error warning. Error on query controllerForVolume: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.;  can someone please help me to underst...

Display an attachment on catalog item

Hi,  I want to be able to show menus for our catering catalog item so when the people selecting their food choice, they can review the attached menus to decide.   I have attached the file to the catalog item itself and it doesn't show when I 'Try It'...

madeves by Kilo Contributor
  • 10275 Views
  • 5 replies
  • 26 helpfuls