Oracle Cloud Infrastructure (OCI) Pluggable Databases Discovery

 We are setting up Oracle Cloud Infrastructure (OCI) discovery in ServiceNow as per the official documentation.Oracle Cloud Infrastructure (OCI) discoveryWe’ve successfully connected to OCI and discovered Compartment DBs using the out-of-the-box (OOB...

How to define "Hosted on::Hosts" relationship between cmdb_ci_lb_pool and u_cmdb_ci_kemp_lb in Disco

m working on integrating Load Balancer Pools (cmdb_ci_lb_pool) into the CMDB using the Identification and Reconciliation Engine (IRE). I’m facing a MISSING_DEPENDENCY issue even though the load_balancer reference field is populated correctly.   {"ite...

Heavy Active Directory use from the Microsoft AD spoke returns error

We have some jobs that run which can occasionally have a high volume, which use the Microsoft AD spoke. When this happens the job can error, returning the message below. Has anyone run across this error before? How can I fix this? Import-Module : A c...

How to enable modules in ci class manager

How to enable models in CI class manager?  Thanks.

I want to install mid server in my pdi bcoz of windows of 12 how can i troubleshoot this

Entry Point- Service Mapping

Hi, We are implementing Service Mapping in our instance. I want to explain to my clients what exactly is the entry point for an application service. Can anyone explain me what exactly is an entry point?   Thanks, Pranita

how exactly calculation for CMDB health dashboard for completeness worked?

Hello All, I have only one attribute configured as  mandatory i.e. company and there are around 8 to 9 attributes are defined as recommended attribute. I know lot of them are not populated still system shows 97% complete for completeness dashboard. H...

PDB are not getting discovered through Oracle Cloud Discovery

Hi All,We are trying to discover Pluggable database which in Cloud and followed all the perquisites as mentioned in the below document. We are able to discover the Container database and also created user in the CDB level. But PDb database are still ...

Operation denied while uploading the file to SFTP Server.

Hi All,We are implementing an integration to upload the data to a SFTP server. Export sets are used to export the data to MID Server and Post script under scheduled data export is being used to then send the file to SFTP server.Further, post script i...

ThousandEyes Alert Integration - Impacted Services Not Populating

Environment: ServiceNow (Yokohama) Issue: We have ThousandEyes integrated with ServiceNow Event Management.  We are using a subflow to populate the impacted services on the alert, but it is returning blank values. Current Flow:ThousandEyes → Event Ru...

Alert Remediation - Auto solve incidents using remediation

Hi Guys, I'd like to know if ServiceNow has the capability to automatically resolve incidents by taking actions such as restarting a server when it goes down during the remediation process For instance, in the event of a server outage, ServiceNow sho...

ARTICLE: Alert Correlation Rule Advanced Script

Requirement: Correlate Alerts of all CIs coming from same Location and from a specified Source containing specific Description: Solution:1) Create an Alert Correlation Rule with Advanced checked 2) Specify the filter which should be considered as Sec...

Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error.  Things I have checked are:- Syntax errors in each step.-...