Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?
Forum Posts
Resolved! Service (or App) Owner's Dashboard
We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...
Alert correlation based on CI class and support group information
We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...
How change source value of the events which are from MID SNMP Trap Listener?
Hi All, Hope you are doing good. We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change ...
Discovered Devices Trend not visible
Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?
Even CIs that do not have the target tags are displayed in Tag-base ServiceMapping.
We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access?
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?
Troubleshooting SG-AWS Missing RAM/CPU/Disk data - Diagnostic Tool shows IAM Failures & Empty S3 Con
Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...
Different outcomes when Scheduling Discovery vs running schedule On Demand
Hi all, Utah instance (although only recently updated and was seeing similar behavior in Tokyo) doing IP based server discovery. Recently, we setup a discovery schedule using new MID servers to scan a newly deployed environment (on-prem, mostly VMWar...
Setting Event Management Threshold
I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...
Resolved! Request discovery flow for v center, storage, and network devices
Hi , Can any share the discovery process flow for flow for v center, storage, and network devices, including perquisite, flow, output common error and scope. include all the things i missed any thing here.
how to test exit status of Linux command in pattern designer.
how to test exit status of Linux command in pattern designer. I want to test if my previous command ran successfully or not.
Agentic AI use case- Real Time?
Hello Everyone, these days I am practicing Agentic AI and wanted to know few realtime use cases which actually got implemented by someone to their clients, if anyone have some real-time use cases related to ITSM and also let me know how these use cas...
Integration with Azure DevOps
We had a connection between ServiceNow and MS ADO for Agile data working and it stopped. The connection in the integration hub says connection failed and provides a socket error (no code). The flow logs do not show what is causing it. I am using the ...
ServiceNow Reconciliation definition: Unable to add fields
Hello friends, Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/updat...