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IT operation Management

I couldn't enable debug mode In this task you create the first part of the JBoss WildFly Identification section which further builds out the Ticket-Monster application map.*NOTE: Make a point of a) Saving b) Testing and c) Publishing the Discovery Pa...

AlluP by Tera Contributor
  • 447 Views
  • 2 replies
  • 0 helpfuls

To disable alert from auto-closing

HelloI am sending traps to ServiceNow.When a fault trap is sent it created a new alert - as expected.When I send a clear trap, it is attached to the same alert as expected. In addition, the alert is closed because it received a clear event.I don't wa...

Resolved! Alternative ways to adjust user criteria

In my project i have the requirement for users with a specific role to be able to adjust the "companies" field in user criterias. Currently they can only read and not adjust anything. Are there any other ways of accomplishing this, other than by usin...

SelahattinY by Tera Contributor
  • 616 Views
  • 3 replies
  • 2 helpfuls

Resolved! A discovery property not found in PDI/Training demo instance

On this product docuementation page [Discovery classifiers] and on Discovery On Demand course its mentioned that glide.discovery.debug.classification can be set to TRUE to enable "Classification" Phase log information. However this property could not...

CI getting classified into incorrect class

Hello friends, I am facing an issue with discovery.  Some SNMP devices are getting classified into incorrect class. It should be classified as a switch but is classified as a Router. What can be the reason ?Please suggest Thanks,Asmita

Asmita7 by Tera Expert
  • 608 Views
  • 4 replies
  • 0 helpfuls

How to get midserver alerts via Monitoring tools ?

Hi, We are trying to install a monitoring tool for Midserver alerts.  User case is like, whenever Midserver is down then Incident has to be created and if it restarts automatically Incident has to be resolved. Please suggest to POC  to have Monitorin...

Resolved! How to add Windows credentials for the Discovery

Dear All, I am trying to add Windows Credentials in the Credentials for the discovery But I am getting error as Authentication Failed, Could anyone explain me how we could get these Credentials i.e Username and Password? Thanks in Advance.

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Shivam26 by Tera Contributor
  • 2267 Views
  • 8 replies
  • 2 helpfuls