How to create an agent alert if it goes down

[Mp1999]

Hello everyone,

I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).

I understand that you can do through event management, but I would need a step by step guide if possible, thanks

[Mark Manders]

That was what I asked you in my first reply: how are you letting ServiceNow know an agent is down.

[cosek]

Is there a way to send an alert when the Wily Agent goes down. I tried creating an alert on the agent based on the number of active threads, but its not working. Please let me know what metric I should use for the Alert or is there anyother way we can be notified if one of the agent goes down. Thanks.