ACC-L Data Input

David Carlin
Giga Guru

I am trying to set up a Data Input for Health Log Analytics and I am selecting the Agent Client Collector type.

 

When trying to test the ACC Data Input I am getting 'Error while starting data input: SEVERE: Could not start Grpc client'. 

 

I have no idea what this means.

 

Any help?

8 REPLIES 8

Abbas_5
Tera Sage
Tera Sage

Hello @David Carlin ,
Please refer to the link below:

https://www.servicenow.com/community/itom-articles/itom-agent-client-collector-acc-knowledge-amp-tro...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

Enrique90
Tera Contributor

I have the same problem and the article doesn't help.

Robert523
Kilo Contributor

@David Carlin wrote:

I am trying to set up a Data Input for Health Log Analytics and I am selecting the Agent Client Collector type.

 

When trying to test the ACC Data Input I am getting 'Error while starting data input: SEVERE: Could not start Grpc client'.  Skyward FBISD

 

I have no idea what this means.

 

Any help?


I’m also having this exact issue. Did either of you have luck fixing it?

David Carlin
Giga Guru

Hey All,

 

I opened a ticket with ServiceNow and they informed me the activation of HLA and ACC-L failed and never completed. ServiceNow said they are going to investigate and see what they need to do. I will update this post if this addresses it.