How to create and update ticket using REST API?

[rajeshparthasar]

Hi All,

                            i'm trying to create a ticket and update the ticket using REST API.

i'm able to create a ticket in incident table using HttpPost class.

when i try to update the ticket using HttpPut class.

it throws an error saying that "PUT Method not supported for API".

How to update the ticket in incident table?

Please help me.

Thanks in advance,

Regards,

Rajesh

@

[Michael Ritchie]

Just want to confirm you have seen these examples:

Table API - ServiceNow Wiki

[ayan_hc]

Hi,

Please take a look at these if you haven't:

REST API - ServiceNow Wiki

Running a REST query to populate a table

Re: Using REST Message

If these could help please let us know.

Regards,

Ayan

[rajeshparthasar]

Hi,

              I have seen Table API examples.

                  i'm using latest apache httpclient-4.3.6.jar in my project.

                  i cannot use any other httpclient.jar in my project.

                  The latest apache httpclient.jar doesn't have PUT,PATCH,Delete Classes.

                  so, i'm using HttpPost class to create a ticket and i'm trying to update ticket using HttpPut class.

                  when i try to update the ticket using HttpPut Class.im getting error like "PUT Method not supported for API"

                  will it be possible to integrate service now with latest apache httpclient-4.3.6.jar?

                  Please help me.

Regards,

Rajesh

[dougoutigi]

Hello Rajesh,

I want to do the same think, create and update ticket with REST API. Can you help me please if it work for you?