Discovery and Short Description field
I want to turn off Discovery from writing to the Short Description field. Where is the configuration to change this setting?kimwebinger
Forum Posts
Resolved! How can I see if the Discovery plugin is activated?
Hello all,I've recently started on the 'Discovery journey'. I have tried to run discovery against a list of IP's but I always get a warning stating 'No results returned from probe':I am wondering whether this is because the Discovery plugin is not ac...
Help with System Log error
Hi,When we receive an email into our ServiceNow instance, we have an interim process that creates what we call a "ticket". The ticket is then evaluated by our NOC staff and converted to either an incident or a request. This happens most commonly on...
Resolved! Using g_form.flash on a service catalog form
When I try to use g_form.flash('sc_cat_item.ci_name','#FF0000',-4); from a catalog client script, I get the following error The documentation for g_form flash states the the widget name should be in the form <table name>.<field name> I have ...
Resolved! SLAs Cancelling
Hi all, I assure you I do work some issues out myself!! We have an issue in which SLA's are canceling rather than completing and I cant work out why. I have the following examples; A ticket with two SLA's one completes and one cancelsA ticket wit...
MIB loader errors when loading MIB in the agent log
I am getting a number of MIB Loader errors on certain MIB files when starting the mid serverI have opened one of the files in MIBBrowser and can walk an ip in this mib fileBut when I restart the midserver the file is not loading
Normalization of Operating System
Hi !I am trying to set up field normalization for operating systems found on servers (and later, workstations). We are using Discovery to create our server attributes using winrunner probes. As a result, the values being returned by the WMI commands ...
Resolved! Oracle instance CI duplication on discovery
We're seeing issues with multiple CIs representing a single oracle instance. Normally you see duplicate CI creation when something like the params on the running process classified change. Using process handlers addresses this.However, what I see...
Resolved! Unable to change the default language at the Welcome Page (log in screen)
We have an instance with 2 language selections (English (en) and French(fr)).The French language plug-in is activated and the langiage selection works fine for logged in users. I am trying to change the default language selected at the Welcome Page ...
Cisco HSRP in Discovery
HiHow are people handling Cisco HSRP in the discovery process?I have found that discovery picks the first IP address that it finds for a CI and uses that within CMDB. This in itself is a problem as its not necessarily the desired IP. The IP address o...
Display Password as encrypted or with asterisk
we have a field named password which needs to be filled in by support team when they close tasks related to 'reset password catalog service.'we would like this field either encrypted or display the password with asterisk so it is non readable format ...
Resolved! TinyMCE and table borders /shading
Hello All, I am using TinyMCE html editor in Eureka. When I copy a table into it from say Outlook. The Background colors of the cells as well as table border shading does not appear. Also If I try to create a table within Tiny MCE, even If i define t...
Discovery of Hyper-V servers does not populate the hyper_v_instance table
We are implementing Discovery into our environment ( Running Dublin ), and even though Discovery picks up correctly our Hyper-V servers it does not seem to detect the Virtual Machines running on them. The Wintel guys mentioned that the Hyper-V syst...
WMI is trusted host name source:
We're seeing a number of problems where ServiceNow discovers a Windows server and gets the host name wrong. We have a number of servers with DNS aliases, which we are using to make switching processing to our DR site easier. The alias points at the s...
Discovery - DNS (port 53) unresolved on every IP address in range
Has anyone come across this prevously?I've confirmed with our System & Network Admins and port 53 is open and not restricted, but during the Shazzam stage port 53 is always unresolved. I've sucessfully discovered multiple Linux servers (and CI's are ...
