Discovering servers in different domain
Is there a clean way of discovering servers in a different domain? From what I've read, best practice is to install a MID server in that domain but i was wondering if there was a "good" way as a temp solution.
Forum Posts
Script error in sensor: TypeError: Cannot convert null to an object.
We're seeing a lot of the following when discovering net gear with SNMP. Does this look familiar to anyone? Any idea how to fix?Error - Sensor error when processing SNMP - Classify: TypeError: Cannot convert null to an object.Warning - Script error i...
How do I create a report of all impacted services and there current open change requests
I have added the related lists of affected CI and impacted services to the change request form and also on the business services form added change request as the related list but for the life of me I cannot create a report of all impacted services an...
How do you set the CI of a catalog item?
I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case. How ...
How to find logs of table update
I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...
Resolved! How to add affected CI's to email notifications using Notification Email Scripts
I am a newbie and am trying to create a script in Notification Email Scripts (Eureka Version) that I can use in any email Notification and/or Template. The affected CI's list resides in the task_ci table. Within the task_ci table there is a field...
Software Installations - "Last Used" Field
Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty. Expecting to see a date displayed here representing the last date that piece of software was used on that computer. The t...
What controls This Week/Last Week in reports
Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...
Failure retry looping workflow/activities
Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...
Resolved! Enable / Disable Probes & Sensors : Discovery
Hello all, I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it? My question with background: We are running discovery aga...
Using Uptime Robot/Pingdom for Instance Uptime Monitoring?
We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....
Performance Impact of Long Running Timer in Workflows?
Recently we have noticed performance issue in our production instance. While reviewing recent changes we noticed that some of our workflows include long running timers and loops. For example:Activity: If a condition exists then send an...
Resolved! Variable is displayed twice on form
I have a form/item in the Service Catalog where I have a problem. I am asking the user for their company but the variable is displayed twice. In the place where I want it, and at the end of the form. There is only 1 variable and when i deactivate it,...
Search question - Can you search to see if something has an attachment?
I was asked the question today, and I am a new user so I was not sure. Can you search items in ServiceNow by if they have an attachment or not? Something like: attachment == true - return the record in the searchattachment == false - omit the reco...
CMDB - Datacenter - Suggested relationship
Hello, I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...
