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How to Highlight a Calendar based on a field

I have created a custom application including a set of daily events which I display in a calendar report. I would like to be able to highlight these events in the calendar view based on certain fields contained within the event but cannot see a way o...

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  • 3226 Views
  • 8 replies
  • 0 helpfuls

Reset conditions in SLAs

I know that this has been a topic discussed on the forum several times before, but I believe it needs to be revisited. There does not appear to be solution for creating a reset condition based on re-assignment of Incidents. An example of the need for...

ethal by Kilo Contributor
  • 5140 Views
  • 14 replies
  • 0 helpfuls

Auto fill user fields in form

I have a record producer setup to create a new project. Currently I am pulling the creator by using javascript:gs.getUserID();. What I would like to do is auto complete other forms from that userID such as phone, email, etc. I've attempted to discove...

shill by Mega Sage
  • 5475 Views
  • 8 replies
  • 1 helpfuls

Phone field formatting

I'm getting a little stuck with the phone number fields on a user record. Where does the formatting for these fields kick in? As an Aussie company, my users are getting a little confused no matter what they enter, the field auto formats to American: ...

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  • 2839 Views
  • 9 replies
  • 0 helpfuls

Resolved! g_user to get default group ?

I have setup a default support group field against sys_user for all of the ITIL users to record the primary support group that they belong to.I'd like to use something likeg_form.setValue('assignment_group', g_user.u_default_grp);or similar so that I...

hartr by Giga Contributor
  • 2925 Views
  • 8 replies
  • 0 helpfuls

Number padding

When we first implemented incident in Service-Now, either "Maximum Digits" wasn't a field in the Number Maintenance module, or we just didn't know enough to set it. Either way, we would like to set it now. Is there a way that we could set max digits ...

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  • 2081 Views
  • 2 replies
  • 0 helpfuls

Template on Service Catalog item

Hi everyone,From trial and error it seems that if you link a template to a service catalog item it only uses it if the item type is record producer.We would really like to preset some values using a template but do not want to use a record producer.S...

Ruth_Porter by Kilo Explorer
  • 2488 Views
  • 8 replies
  • 0 helpfuls

Using Variables in Incident

I would like to collect some additional data when logging Incidents for certain kinds of CI's.I would like to prompt the Service Desk analyst for the additional data and then append or prefix the results to the description field. Can I use variables ...

hartr by Giga Contributor
  • 3244 Views
  • 3 replies
  • 0 helpfuls

Creating a hyperlink to a RITM from within a SC Task

We would like to create a hyperlink within a Service Catalog Task ticket which opens the related Request Item ticket. The hyperlink would display as the RITM number on the form. We are aware that we can simply click on the hover-over button next to t...

ethal by Kilo Contributor
  • 2933 Views
  • 3 replies
  • 0 helpfuls

Duplicate Roles

Hi Guys,We are experiencing an issue with the roles.We are seeing users with almost 50000 role entries in their user account.If we add a single role to a user, the view_changer and template editor adds itself exponentially.An example is, a user had 1...

soelofsen by Kilo Explorer
  • 1858 Views
  • 2 replies
  • 0 helpfuls

How to automatically tag a CI as Priority 1

Hi fellow S-NOWmen, Just recently purchased service-now for our company, (After waiting for a long time), now I was tasked to provide a demo of it, and the new features. So here's what I want to do first, I know you can set urgency base on VIP status...

quiksilver by Mega Guru
  • 1872 Views
  • 2 replies
  • 0 helpfuls

Changing the Stages

Hi,In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still...

rburgering by Kilo Contributor
  • 1696 Views
  • 13 replies
  • 0 helpfuls

Incident Classification in Service-Now

We are working on putting together our Incident Classification and we were wondering how others are doing it. We were thinking about using Service>System>Component/Function>Incident Type. For example: Email Service>OWA>Send/Receive>Issue orDesktop Se...

gvanroy by Kilo Expert
  • 3096 Views
  • 4 replies
  • 0 helpfuls

About Duration field

How to set and get value of duration field ?(In wiki they provide on example to set value ie current.u_time_to_assign.setDisplayValue('3 04:30:14') but it is not working )How to perform calculation on duration field ?How to convert integer to duratio...

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  • 4834 Views
  • 4 replies
  • 0 helpfuls