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Set selected users "Password needs reset" to True

HI,I would like to find out the simplest way of reseting the flag "Password needs reset" in the user record to true. Ideally, i would like to do this to a selected group, with the relevant members associated to that group, or all users with the ITIL ...

soelofsen by Kilo Explorer
  • 2583 Views
  • 3 replies
  • 0 helpfuls

Cost Center vs Department vs Group.

Sorry if I'm asking the obvious and I'm a newcomer here ...So, what is the proper definition and usage of the cost center, department and group table?At first glance, cost center is based on financial hierarchy and department is based on people hiera...

Exporting Time Worked Value to Excel

I am running a report off the Incident table with the field Time Worked included. When I generate the report, I get an accurate calculcation of total time worked per Incident. However, when I export to Excel, the total is something completely meaning...

Running Discovery in a DHCP Environment

Hi,Does anyone know how to configure Discovery to run in a DHCP environment?We have Discovery running in our production instance but it treats IP addresses as unique and updates CI based on them meaning our data is always changing as the leases expir...

rufus_mills by Kilo Contributor
  • 1521 Views
  • 1 replies
  • 0 helpfuls

How to Highlight a Calendar based on a field

I have created a custom application including a set of daily events which I display in a calendar report. I would like to be able to highlight these events in the calendar view based on certain fields contained within the event but cannot see a way o...

by  
  • 3229 Views
  • 8 replies
  • 0 helpfuls

Reset conditions in SLAs

I know that this has been a topic discussed on the forum several times before, but I believe it needs to be revisited. There does not appear to be solution for creating a reset condition based on re-assignment of Incidents. An example of the need for...

ethal by Kilo Contributor
  • 5144 Views
  • 14 replies
  • 0 helpfuls

Auto fill user fields in form

I have a record producer setup to create a new project. Currently I am pulling the creator by using javascript:gs.getUserID();. What I would like to do is auto complete other forms from that userID such as phone, email, etc. I've attempted to discove...

shill by Mega Sage
  • 5480 Views
  • 8 replies
  • 1 helpfuls

Phone field formatting

I'm getting a little stuck with the phone number fields on a user record. Where does the formatting for these fields kick in? As an Aussie company, my users are getting a little confused no matter what they enter, the field auto formats to American: ...

by  
  • 2847 Views
  • 9 replies
  • 0 helpfuls

Resolved! g_user to get default group ?

I have setup a default support group field against sys_user for all of the ITIL users to record the primary support group that they belong to.I'd like to use something likeg_form.setValue('assignment_group', g_user.u_default_grp);or similar so that I...

hartr by Giga Contributor
  • 2935 Views
  • 8 replies
  • 0 helpfuls

Number padding

When we first implemented incident in Service-Now, either "Maximum Digits" wasn't a field in the Number Maintenance module, or we just didn't know enough to set it. Either way, we would like to set it now. Is there a way that we could set max digits ...

by  
  • 2088 Views
  • 2 replies
  • 0 helpfuls

Template on Service Catalog item

Hi everyone,From trial and error it seems that if you link a template to a service catalog item it only uses it if the item type is record producer.We would really like to preset some values using a template but do not want to use a record producer.S...

Ruth_Porter by Kilo Explorer
  • 2504 Views
  • 8 replies
  • 0 helpfuls

Using Variables in Incident

I would like to collect some additional data when logging Incidents for certain kinds of CI's.I would like to prompt the Service Desk analyst for the additional data and then append or prefix the results to the description field. Can I use variables ...

hartr by Giga Contributor
  • 3253 Views
  • 3 replies
  • 0 helpfuls

Creating a hyperlink to a RITM from within a SC Task

We would like to create a hyperlink within a Service Catalog Task ticket which opens the related Request Item ticket. The hyperlink would display as the RITM number on the form. We are aware that we can simply click on the hover-over button next to t...

ethal by Kilo Contributor
  • 2940 Views
  • 3 replies
  • 0 helpfuls