How to create Connector instance and Connector Definition when integrating with Tidal Integration

[tapasvi]

Hello Friends,

I have read the documents but still my doubts are uncleared.

I have a requirement where we need to integrate with Tidal integration to generate events. So i am unable to understand to to configure Connector definition and connector instance.

Can anyone help me with this.

Thanks

[Vishal Khandve]

go to event management>event connector(Pull) 

you will get both connector instance and definition. add the details carefully.

Thanks,

Vishal

[Tony Branton]

As you've probably discovered there's no OOTB event connector for Tidal Workload Automation (I'm assuming that's the event source), so you'll need to configure event integration using one of the supported methods. 

• Send events via a script - assuming your event source can trigger an external script/tool (e.g. cURL) you can send events directly to a ServiceNow instance.  This method requires the event source to have external network connectivity, it uses credentials on the ServiceNow instance, and it's a one-way integration (inbound to ServiceNow only).  Typically this takes only a few hours to setup, including event rules.
• Send events using the Web Service API - assuming your event source has the ability to make web service calls (I see Tidal have a web services adapter) you can use this method to forward events via REST. This method is also one-way, it uses a MID Server (handy if your event source has no direct connection to the ServiceNow instance), uses credentials configured in the ServiceNow instance and typically takes slightly longer than sending events via a script.  Refer to the ServiceNow Product Documentation for more information on using the web services integration method.  
• While sending SNMP traps is typically the next option I'd recommend, I didn't see it mentioned on the Tidal web site so the next-to-last option is email.  You can read about how to set it up in Configure event collection from email in the Product Documentation.
• The most complex method is creating a custom event connector, as this requires scripting knowledge (JavaScript) and knowledge of the data access method(s) the event source supports (web services, JDBC, etc). Assuming the event source is able to receive events, this method can support bi-directional integration but it requires a MID Server and credentials.  Read more about how to get started with this method in Create a custom pull connector in the Product Documentation.

Note that once you're sending events you'll need an event rule and an event field mapping rule to correctly format events and set the severity field correctly.

I recommend using one of the first two options if you only need to send events from your event source.

Hope this helps.

[Vijay162]

Hi Tapasvi,

I struck in Tidal Integration to ServiceNow to generate events.

I'm expecting the document that you created for Tidal Integration to ServiceNow. 

Can you please help me with this?

Thanks!