How to decide Main CI in De-duplication task in CMDB
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03-16-2026 10:46 AM
Hi friends,
I am stuck across creating De-duplication template. I am not able to create condition for how to decide the Main CI?
1. Oldest created
2. Most recent discovered
3. More related items
4. Discovery source
5. Most relationships
6. Has asset
7. based on condition
Which approach to follow to select main CI ?
Please suggest.
Your help is valuable and appreciated.
Thank you
Asmi
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03-19-2026 10:11 PM
@Asmita7 Good Question!
Consider the below fields on CI to be as Main CI:
1. Most Recent Discovery
2. Oldest Created
3. Has Most Relationship
4. Has Most Task associated
5. Has Assets
If we get above on CI then should be consider as Main CI and action can be taken on left over CIs
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Thursday
Hi @Asmita7 check below link
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829103
https://www.youtube.com/watch?v=lcLbvJzCD_o
If my answer helps you mark helpful and accept solution