How to disable Alert Grouping for specific Alerts?

[Douglas Baiense]

I have some specific Types of Alerts where the supporting teams complained they should not get Grouped under a single one when multiple Alerts for the same CI arrive. So, I was trying to figure out if it is possible to disable that Alert Grouping based on CI, but just for these Alert Types. Apparently there is  a property that allows me to disable the CI based Grouping for all Alerts, but I  can not do it for all.

[Community Alums]

Hi @Douglas Baiense ,

Disable automated grouping which will stop virtual alerts being created.

Follow this doc to Remove an alert from an alert group : https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/t...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[vNick]

Hi Douglas - In the San Diego release, we introduced the ability to define filters for excluding certain alerts from certain types of group.

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/task/alert-filtering.html 

[Henrik Jutterst]

Hi @vNick and thanks for posting.

I have a question regarding just that link you sent in my own post: Automatic Group Filter 

I don't understand how this is done based on the link you sent. To me, I think the filter looks odd 😕

Any comments from your side?

Thanks in advance

/Henrik