How to get midserver alerts via Monitoring tools ?
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07-11-2025 04:53 AM
Hi,
We are trying to install a monitoring tool for Midserver alerts.
User case is like, whenever Midserver is down then Incident has to be created and if it restarts automatically Incident has to be resolved.
Please suggest to POC to have Monitoring tool installed? (Which is free and easy to implement)
Also please help me with the process to set alerts for incident creation and resolution
Regards
Sn
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07-11-2025 05:04 AM
A third party tool shouldn't be required.
The MID Server regularly syncs with the ServiceNow Instance providing full visibility natively. Any issues are logged to the 'ecc_agent_issue' table - more information here.
If an Incident record specifically needs to be created, you could for example create a flow, which monitors either the ecc_agent_issue table and/or the MID server status field (ecc_agent table) and trigger Incidents based on this data.
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07-15-2025 08:12 AM
If your ITOM license includes ACC-M, would suggest you to use the same. Just install agents and monitor MID server service along with compute resources. It is also possible to create a check that identifies the MID Server service and then defining an action to start it, if it is in stopped state.
