issue:"The alert record remains in the 'Open' status even after the event is cleared, i.e., when a subsequent event with severity 'Ok' is received."To provide better context, here are the detailed steps:First Event:An event was generated for node '1...
We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...
Hi All,I’m using the ACC-V tool for discovery, but I’ve noticed that while some products appear in the 'cmdb_sam_sw_install' table, they aren’t being populated in the 'samp_sw_usage' table. Has anyone encountered this issue before? Is there a known l...
When setting up a Discovery Schedule, is there any reason not to choose 'ALL' for 'Use SNMP version', so that you don't limit what you are discovering ? Thanks !
If the alert severity is OK, the respective incident resolves automatically. For learning purposes, I need to deactivate that process. I checked the Flow, Alert Management Rule, Business Rule, and Scheduled Jobs, but I couldn't find where to disable ...
I tried to "Test load 20 records" from SCCM. The error: The connection use Integrated Auth, and it is success: Is it necessary for the other authentication method to work as well? When we try to use it, it doesn’t work with a domain Windows user bec...
Hello Experts, I have a MID Server that is still listed as 'up' but is repeatedly spawning the error 'AMB Disconnecting After Connecting'. I've already followed the proposed fixes in this post. Can anyone shed some light on possible causes? Regard...
Hi, We are seeing the AMB client disconnected after connecting issue in few Mid Servers, how to fix this issue. I have restarted the Mid Server by logging into the server but still issue is not resolved.
I need to prevent Discovery from trying to login to Firewalls using SSH - because it creates annoying errors in the logs on the Firewalls.I tried using a Behavior in a new Discovery Schedule just for Firewalls - which worked - but then I need to edit...
How d I prevent Discovery from using SSH o Firewalls? The Network Admin has complained about Errors in the Firewall logs about the MID Servers trying to login to the Firewalls using SSH. The Firewalls are actually discovered by SNMP. For Firewalls,...
Hey,I tried impersonating a user in servicenow and trying to access the new build portal.But getting this error--java.lang.NullPointerException: Cannot invoke "java.util.Map.containsKey(Object)" because "sourceFields" is null it show the eforms, but...
Good day everyone, We have several NetApp servers, both on-premises and in the cloud. We use an SNMP community string for classification and Basic Auth for identification and exploration, with the Basic Auth credential securely vaulted in CyberArk.Cu...
There are several servers where the network interface information for CI registered Windows virtual machines differs from that of the actual machines.Is there any way to investigate this?(e.g. xxxx-xxxxx11 NIC is actually only one and has only one IP...
I would like to be notified when a virtual machine (VM) is detected on vCenter that does not exist in ServiceNow's CMDB. Is it possible to achieve this with OOTB?
