How to include SLA Percentage Elapsed in the View

[john579tayl]

Hi,

Is it possible to add the SLA percentage elapsed to the "Incident Assigned to Me" view and the "Service Desk: My Group's Work" view?

Thanks.

[Kieran Anson]

You can change the table the user is being directed to by specifying task_sla or the db view incident_sla. You can display data from both the incident and SLA table