Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to include the short description field into a URL petition to create a new ticket

JTL
Giga Contributor

Hi

I have tested the following but seems not work:
https://XXXXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1&sysparm_query=priority=1^incide...

Its create the inicident but short description field appears empty. And priority and state neither filled.

Could you please help me on this?

Thanks in advance.

Julio.

1 ACCEPTED SOLUTION

JP - Kyndryl
Kilo Sage

Hi JTL,

Replace the & sign before sysparm by %26

Here is a successful test I have just done:

https://XXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=short_description...

 

Regards,
JP

View solution in original post

2 REPLIES 2

JP - Kyndryl
Kilo Sage

Hi JTL,

Replace the & sign before sysparm by %26

Here is a successful test I have just done:

https://XXXXXX.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=short_description...

 

Regards,
JP

JTL
Giga Contributor

Hi @JP - Kyndryl 
Many thanks for your help! and for your soon response! It worked for me too