Enrich the alert description by including additional details from CMDB fields

[chandrakumar]

Hi All,

I would like to enrich the alert description by including additional details from CMDB fields, such as location, vendor, and support group information. How can we achieve this?

Regards,

Chandra

[AJ-TechTrek]

Hi @chandrakumar ,

Best way to achieve this fields on Alert description  as per my understanding are -

1. You can create a Business Rule on the Alert table to pull the required details from CMDB fields and populate them before the record is inserted into the Alert table.

2. You can use the Event Rule as well -

• Go to Event Management → Event Rules.

• Edit the rule that processes your incoming events.

• In Advanced Options, add a Transform Script to pull CMDB details from the CI (via GlideRecord) and append them to the description before the alert is created.

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[Jeff K1 · Accepted solution]

Do you just need this information available in the Alert?

If so, I usually do this with a Flow and update the Alert record.

It is not advised to create a Business Rule against the event or alert tables. And there is no "Advanced Options" in an Event Rule. You could put a transform script in front of the event source events, but that seems like overkill in this case.

Passingthe Alert details into a Flow will give you almost everything you need already to populate form the CI.

[chandrakumar]

Hi Jeff,

Thanks for the response. Mainly I am looking for Company and Location to add in the description. As you mentioned using flow is the right method its looks promising for me. But company and Location are reference field could you plz help me which exactly the field to select under Company and Location.

Regards,

Chandra Kumara BS

[chandrakumar]

I am able to map the fields using flow. Thank you very much @Jeff K1 .